WanderVerse
WanderPool · repair

Repair and own.

Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.

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Service flow & 7-year parts

WanderPool — Service Flow + 7-Year Parts Commitment

Stage 10 deliverable. Pool-monitor + chlorinator-automation = service discipline matters.

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A. 7-year parts commitment

Per Platform Standard 4 and SOP v2 product philosophy: every WanderPool part catalogued in BOM-platform.csv + BOM-modules.csv is stocked as a spare for 7 years from the last production unit of that generation.

With a documented exception for probes: Atlas Scientific INS + EZO probes are flagged 2-3 yr wear items. We commit to:

Parts inventory schedule

Part classStock level target
Consumables (O-rings, Gore vents, screws, tether)3 × annual ship volume
Probes (pH, ORP, EC, RTD-temp Standard; free Cl, alk, CYA Pro)2 × annual ship volume (high turnover from 2-3 yr replacement cycle)
Buffer-solution kits (quarterly recurring)4 × annual ship volume
Modules (LoRa, MCU module, charger, battery, LED ring, Matter components)1 × annual ship volume
Custom (PCBA, injection-molded dock body + probe-cage tubes, CNC top deck)3 months forward cover + tooling retained for 7 years

When WWP runs out of a spare

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B. Service request types

User-initiated DIY (covered by service portal + Ambassador phone/video support)

RequestComplexityDIY pathWarranty impact
Standard probe pack replacementlowT10 Torx top deck, slide probes out + new inPreserved (factory-grade gasket + screws)
Battery swap (prismatic)lowT10 Torx top deck, JST disconnect + reconnectPreserved
Tether swaptrivialClip/unclip carabinerPreserved
External solar add-ontrivialUSB-C plugPreserved
Quarterly recalibration (Standard probes)lowCompanion-app walkthrough with buffer kitPreserved
Firmware update (OTA)trivialAutomatic via appPreserved
Chlorinator-relay reconfig (Pro)lowCompanion appPreserved
Print custom dock-collar / probe-cage (3D)DIY projectCC BY-SA STLsIP68 on DIY print: user responsibility

Ambassador send-back service

RequestTurnaroundFeeNotes
**Pro amperometric probe re-bias** (free Cl, alk, CYA)5 days$25 + shipping + probe pack ($99)Requires Atlas-OEM software bias-write; not DIY-able
IP68 re-cert (after user-opened top deck)3 days$25 + shippingPressure-pot + helium-leak + Ambassador sign-off
Battery replacement with IP68 re-cert3 days$19 battery + $25 service + shippingFor users who want warranty-preserved replacement
Probe-tube re-pot (probe-tube to dock-body interface failure)7 days$35 service + parts + shippingAmbassador Tier-1 with probe-care adder process
Chlorinator-bundle SKU upgrade (Pro adds Pentair / Hayward / Jandy direct-bundle)7 days$35 + $25 service + shippingAmbassador re-flashes firmware + relabels + re-certs
Warranty repair (our fault)5-7 days$0 + shipping coveredWanderVerse ships with prepaid return label
User-caused damage repair7-10 daysCost of parts + $25 service + shippingDocumented + transparent quote
Full refurb (probes + battery + IP68 re-cert + cosmetic)14 days$159 (Standard) / $279 (Pro)Restore to near-new condition
Recycle + take-back7 days$0WWP Ambassador-led disassembly + responsible recycling

Factory-only (not Ambassador)

RequestTurnaroundNotes
Hastelloy C-276 saltwater-tip upgrade (Pro Lux retrofit)14 daysCustom probe-tip swap + Ambassador re-pot
Pentair / Hayward / Jandy partner re-cert21 daysEach partner has co-cert process for direct-bundle SKU

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C. Ambassador service workflow

Incoming unit

1. User requests service via companion app or web portal → prints prepaid label 2. Unit arrives at WWP service facility (or Ambassador's home workshop for small-volume Ambassadors with Tier-1 + probe-care adder cert) 3. Ambassador intakes unit, scans serial, pulls service history from WanderOS 4. Ambassador matches unit to its original Ambassador — that Ambassador (if still active) receives service-credit; if not, the receiving Ambassador handles + logs relationship continuity 5. Diagnosis documented in WanderOS service history 6. Quote back to customer if out-of-warranty or user-caused damage; customer confirms 7. Service performed at Tier-1 (cosmetic, DIY-equivalent, probe swap, calibration) or Tier-1+probe-care (probe re-pot, IP68 re-cert) or factory (Hastelloy retrofit, partner-bundle reconfig) 8. Test suite run — same as production test 9. Ambassador signature retained, service history updated 10. Return shipped to customer; Ambassador-signed service-completion card included

Ambassador compensation per service job

Service revenue feeds the 60/30/10 split:

Per-service Ambassador time: 0.5-2 hours typical depending on complexity.

Signature Mark preservation

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D. Warranty policy

Standard warranty (bundled with every unit)

Extended warranty (opt-in purchase at order or within 60 days)

Warranty exclusions

Lifetime commitment (small-business + HOA pool operators)

Special designation: HOA / commercial / wellness-spa operators registered as commercial-use receive bulk-fleet service tier with 4-hour response SLA + Ambassador-on-call probe-pack ship-from-stock + preferred bulk-replacement pricing.

Cost to WWP: built into commercial pricing tier.

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E. Probe lifecycle (the consumable-revenue arm)

WanderPool has a recurring revenue arm beyond hardware sale: probe-pack replacement + buffer-solution kits.

Probe-pack pricing + cadence

PackRetailBOMCadenceLifetime customer revenue (per pool)
Standard probe pack (pH + ORP + EC + RTD-temp)$69$32Every 2-3 yr~$200 over 10 yr
Pro probe pack (free Cl + alk + CYA)$99$48Every 2 yr~$500 over 10 yr
Buffer-solution recalibration kit$29$12Quarterly~$1,160 over 10 yr

Recurring revenue per Pro pool (10-yr customer):

Total 10-yr customer LTV: ~$2,400 per Pro pool

The revenue model is hardware as entry point → consumables as recurring ARR. 60/30/10 split applies to all of it; Ambassador-led probe handoffs maintain the relationship + brand.

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F. End-of-life disposal

Battery

Probes

Main device (no PLB / no special markings)

Service history archival

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G. Spare parts SKU list (published, user-orderable)

SKUDescriptionRetailShips to user?
`WP-PROBE-STD-PACK`Standard probe pack (Atlas INS pH + ORP + EC + RTD-temp)$69yes (DIY swap)
`WP-PROBE-PRO-PACK`Pro probe pack (Atlas EZO free Cl + alk + CYA)$99Ambassador send-back required
`WP-PROBE-PH`Atlas INS-pH-K replacement$25yes (DIY)
`WP-PROBE-ORP`Atlas INS-ORP-K replacement$22yes
`WP-PROBE-EC`Atlas INS-EC-K replacement (incl. PT1000)$20yes
`WP-PROBE-FREE-CL`Atlas EZO-HUM-CL replacement$39Ambassador re-bias required
`WP-PROBE-ALK`Atlas EZO-ALK replacement$32Ambassador
`WP-PROBE-CYA`Atlas EZO-CYA replacement$32Ambassador
`WP-CAL-KIT-Q`Quarterly buffer-solution kit (4.0/7.0/10.0 + Zobell + 1413 µS)$29yes
`WP-CAL-KIT-PRO-Q`Pro quarterly kit (Standard + chlorine std + alk std + CYA std)$45yes
`WP-BAT-2000`Prismatic 2000 mAh Li-ion replacement$19yes (DIY)
`WP-OR-FACE`Silicone Shore 70A face O-ring$3yes
`WP-T10-TOOL`T10 Torx bit replacement$5yes
`WP-TETHER-PARA`Saffron-paracord 4 m tether + carabiner$15yes
`WP-TETHER-SS`Stainless 316SS leash + locking carabiner$25yes
`WP-TETHER-AMB`Ambassador-made paracord + saffron-thread$45yes
`WP-SOLAR-EXT`External 5 W solar panel + 2 m USB-C cable$45yes
`WP-USB-C-CABLE`Replacement USB-C charging cable$9yes
`WP-VENT-PMV001`Gore PMV-001 pressure vent$7yes
`WP-DECK-STD`Replacement Standard top-deck (cream-anodized aluminum)$39Ambassador send-back for re-cert
`WP-DECK-PRO`Replacement Pro top-deck$49Ambassador
`WP-DOCK-BODY-STD`Replacement Standard dock-body + foam liner$35DIY
`WP-DOCK-BODY-PRO`Replacement Pro dock-body$35DIY
`WP-PROBE-CAGE-STD`Replacement Standard probe-cage tube set (3)$19Ambassador re-pot required
`WP-PROBE-CAGE-PRO`Replacement Pro probe-cage tube set (6)$29Ambassador re-pot
`WP-LED-RING`Replacement 24-LED ring assembly$15Ambassador
`WP-PCBA-STD`Replacement Standard PCBA$69Ambassador only
`WP-PCBA-PRO`Replacement Pro PCBA$109Ambassador only
`WP-RELAY-PRO`Replacement chlorinator-relay + isolation module (Pro)$25Ambassador only

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H. Open items

1. Atlas Scientific OEM commercial commit — primary service-flow dependency; targeting 2026-Q4 2. Pro amperometric probe re-bias service — Atlas-OEM software access for our Ambassador stations; commercial agreement required 3. Pentair / Hayward / Jandy partner re-cert workflows — each partner has different SKU-bundle re-cert cadence 4. Ambassador-home-workshop certification program — scale Ambassador-assembly + service beyond centralized facility for Pool-Care-Adder Tier-1 5. International service routing — Ambassador network in EU + UK + Canada (probe shipping through customs needs validation) 6. Bulk-fleet service tier (HOA / commercial) — dedicated SLA + bulk-pricing contract; pilot at 2027-Q3 with first 5 commercial customers 7. Probe wear-cycle empirical validation — track actual probe lifetimes from field returns vs Atlas's 2-3 yr spec; adjust replacement cadence + pricing as data accrues 8. Parts catalog launch timing — web-ready at PVT launch (2027-Q2 Standard / 2027-Q3 Pro)

Open STL files

WanderPool — Open STL Files

Every 3D-printable enclosure part + accessory is released under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0). Print your own. Remix. Share. Sell your remixes.

Standard 2 commitment: no glue, no proprietary fasteners, no warranty-void-if-opened stickers, ever.

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What's included

Dock chassis (per tier)

PartTierMaterial recommendedPrint time (estimated)
`WP-STD-dock-body.stl`StandardABS (production) or ASA (DIY)~3 hr
`WP-STD-foam-liner-pattern.stl`Standardreference only — EPDM foam is cut/molded, not printed
`WP-PRO-dock-body.stl`ProABS-PC / ASA~3.5 hr
`WP-top-deck-cnc-pattern.stl`Allreference for CNC machining (not FDM-printable as production part — aluminum-anodize is the production process; STL is for community CNC remixes)

Probe cages

PartTierMaterial recommendedPrint time
`WP-STD-probe-cage-tube-set.stl`Standard (3 tubes)white food-grade PP (FDA) production; PETG (DIY proxy)1.5 hr
`WP-PRO-probe-cage-tube-set.stl`Pro (6 tubes)white food-grade PP / PETG2.5 hr
`WP-probe-tip-stainless-pattern.stl`Allreference for 316SS / Hastelloy CNC machining

Tether mounts + accessories

PartPurposeMaterial recommendedPrint time
`WP-tether-cleat-side.stl`Side-wall cleat for paracord / leash attachASA / Nylon20 min
`WP-tether-buoy.stl`Optional intermediate buoy on tether (reduces dock pull-tension at distance)ASA / EVA foam45 min
`WP-pool-ladder-clip.stl`Tether clip-mount for pool laddersASA30 min
`WP-skimmer-clip.stl`Tether clip-mount for skimmer basketsASA30 min
`WP-deck-cleat.stl`Tether clip-mount for pool-deck stakeASA30 min
`WP-external-solar-frame.stl`Frame for the optional external 5 W solar panelASA / PA61 hr
`WP-external-solar-pole-mount.stl`Pole mount for external solar (yard installs)ASA / PA645 min

Dock collar variants (visual customization)

PartPurposeMaterial recommendedPrint time
`WP-collar-ring-saffron.stl`Decorative saffron-color collar ring (DIY visual customization)TPU 95A or PETG (saffron filament)1 hr
`WP-collar-ring-cream.stl`Cream collar ring (alternate color)PETG (cream/ivory)1 hr
`WP-collar-ring-clear.stl`Clear collar ring (lets LED ring through more diffusely)PETG transparent1 hr

Reference + tool files

PartPurpose
`WP-jig-seal-press.stl`Ambassador-assembly O-ring seating fixture (reference for community Ambassador-home workshops)
`WP-jig-probe-potting-fixture.stl`Reference fixture for 2-part epoxy probe-tube potting
`WP-jig-float-test-tank-pattern.stl`Reference design for the float-self-right test tank (community Ambassador stations can build their own)
`WP-tool-T10-handle-custom.stl`Custom T10 Torx handle (Ambassador-branded toolkit)

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Print recommendations

Material hierarchy

1. Production (IP68-rated dock body): ABS-PC injection-molded — NOT DIY. Requires industrial tooling. 2. Production (probe cages — FDA food-grade): white food-grade polypropylene injection-molded — NOT DIY. FDA compliance requires certified material supplier. 3. High-durability DIY (dock body): ASA — UV-stable, good impact, outdoor-weather-stable 4. DIY for probe cages: PETG — FDA-compliant grades exist (look for "FDA-compliant PETG" filaments); good for non-NSF DIY proxy 5. Avoid for outdoor pool exposure: PLA (chlorine + UV degrades), nylon-non-saturated-with-water (warps in pool exposure) 6. Tether + flexible parts: TPU 95A

Slicer settings (guideline)

IP68 on DIY prints

DIY-printed dock body will not achieve IP68 without additional treatment. Full IP68 requires injection-molded ABS-PC + factory O-ring + Gore vent + Ambassador-grade probe-tube potting.

DIY paths for approximate weather-resistance (IP65-IP67):

For a real pool deployment, factory IP68 is the right choice. DIY is for makers, custom-color, ambassador-home tooling, and post-7-year-spare community.

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Community remixes + parts catalog

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Licensing

CC BY-SA 4.0 International

You are free to:

Under the following terms:

Full license: https://creativecommons.org/licenses/by-sa/4.0/

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Safety + regulatory notes

NSF/ANSI 61 (drinking-water-contact)

WanderPool v1.0 is a swimming-pool / spa monitor, not a drinking-water-system component. NSF/ANSI 61 is NOT required for swimming-pool use and v1.0 is NOT certified.

If you remix WanderPool for a drinking-water or human-consumption-aquaculture use case, source NSF/ANSI 61-compliant materials yourself + verify cert with your supplier.

Chlorinator-relay (Pro)

The Pro chlorinator-relay drives 24 VAC chlorinator coils. Do NOT modify the relay isolation circuit in any DIY remix. The reinforced isolation barrier between low-side digital and 24 VAC mains-class drive is a safety-critical element.

Probe materials

Atlas Scientific OEM probes contain proprietary reference electrodes + electrolyte fluids. Do NOT open Atlas probe shells — they are factory-sealed for accuracy + reference-junction stability + chemical-handling safety.

DIY probe-cage tubes (the 3D-printed housing around the Atlas probe) are fine to remix. The probes themselves are sealed Atlas-OEM components.

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Version + update cadence