Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.
The inbound diagnostic process for WanderForge devices involves a thorough inspection and testing of the unit to identify any issues or defects. Upon receiving a device, our ambassadors will perform a visual inspection to check for any signs of physical damage or tampering. They will then connect the device to a test setup, which includes a Nordic nRF52840 development board and a set of Trinamic TMC5160 stepper drivers, to run a series of diagnostic tests.
These tests will include checking the device's communication protocols, including LoRa mesh status and voice command functionality, as well as verifying the proper operation of the 5-axis CNC controller. Our ambassadors will also review the device's audit log and tamper log to check for any errors or security breaches.
If any issues are found during the diagnostic process, our ambassadors will create a repair ticket and assign it to a technician for further analysis and repair. The technician will use the parts library, which includes components such as the LR2021 voice and text mesh module, to identify and replace any faulty parts.
The WanderForge device has several field-replaceable units (FRUs) that can be easily replaced by our ambassadors or customers. These FRUs include the Trinamic TMC5160 stepper drivers, the Nordic nRF52840 microcontroller, and the LR2021 voice and text mesh module.
To replace an FRU, our ambassadors will follow a set of detailed instructions and use specialized tools, such as a Torx screwdriver and a set of spudgers. They will also use a parts catalog, which includes part numbers such as WV-FORGE-STD-001 and WV-FORGE-PRO-002, to ensure that they are using the correct replacement parts.
The WanderForge device uses a set of LR2021 batteries, which are designed to provide reliable and long-lasting power to the device. Our ambassadors will perform regular battery maintenance, including checking the battery voltage and replacing the batteries as needed.
To replace the batteries, our ambassadors will follow a set of detailed instructions and use specialized tools, such as a battery tester and a set of wire strippers. They will also use a parts catalog, which includes part numbers such as LR2021-BAT-001 and LR2021-BAT-002, to ensure that they are using the correct replacement batteries.
In some cases, it may be necessary to roll back the firmware on a WanderForge device to a previous version. This can be done using a set of specialized tools, including a Nordic nRF52840 development board and a set of firmware update software.
Our ambassadors will follow a set of detailed instructions to roll back the firmware, which will include backing up the device's configuration and settings, downloading the previous firmware version, and installing the new firmware. They will also use a parts catalog, which includes part numbers such as WV-FORGE-STD-001 and WV-FORGE-PRO-002, to ensure that they are using the correct firmware version.
When a WanderForge device is no longer needed or is being replaced, our ambassadors will perform a decommissioning and secure-wipe process to ensure that all sensitive data is removed from the device.
This process will include removing all personal and sensitive data from the device, including configuration and settings, and performing a secure-wipe of the device's memory. Our ambassadors will also use a set of specialized tools, including a Nordic nRF52840 development board and a set of secure-wipe software, to ensure that the device is completely wiped and ready for disposal or reuse.
All WanderForge devices that are serviced or repaired by our ambassadors will include a signature provenance, which provides a record of the work that was performed on the device. This signature provenance will include the ambassador's name and ID number, the date and time of the service, and a description of the work that was performed.
The signature provenance will be stored on the device and will also be included in a service report, which will be provided to the customer. This report will include a detailed description of the work that was performed, including any parts that were replaced, and will also include any recommendations for future maintenance or repairs.
The following table provides a list of parts and their associated costs, including a 10% markup for labor and overhead.
| Part Number | Description | Cost |
|---|---|---|
| WV-FORGE-STD-001 | Trinamic TMC5160 stepper driver | $120.00 |
| WV-FORGE-PRO-002 | Nordic nRF52840 microcontroller | $150.00 |
| LR2021-BAT-001 | LR2021 battery | $20.00 |
| LR2021-BAT-002 | LR2021 battery (set of 2) | $40.00 |
| WV-FORGE-STD-003 | 5-axis CNC controller | $500.00 |
| WV-FORGE-PRO-004 | 7-inch industrial touch screen | $300.00 |
| WV-FORGE-STD-005 | LoRa mesh status module | $100.00 |
| WV-FORGE-PRO-006 | WanderTalk integration module | $200.00 |
Note: The costs listed in this table are subject to change and may vary depending on the location and availability of parts. Our ambassadors will provide a detailed quote for any repairs or services, including a breakdown of the costs and any applicable taxes or fees.
Per the WanderVerse 7-year repair commitment, every mechanical file required to fabricate replacement parts is published here under a permissive license.
enclosure-front.stl — front bezelenclosure-back.stl — back cover (saffron-engraved internal signature)pcb-mount-bracket.stlbattery-tray.stl — T5 Torx, no gluepcb-3d-step.step — full mechanical PCB outlinedrawings.pdf — assembly drawings + tolerance sheetCC-BY-SA 4.0. Replicate, repair, modify, redistribute.
Engraved signature stays inside; do not place wordmarks on the exterior.