Service flow & 7-year parts

WanderEnergy — Service Flow + Repair + End-of-Life

Ambassador send-back service, in-warranty + out-of-warranty repair flow, end-of-life recycling, CT-clamp recalibration cycle, and survivor-aware service provisions.

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Service tier overview

Service tier	What's included	Cost	Turnaround
In-warranty repair (1-yr default; 3-yr extended)	Full repair + return shipping	$0	5 business days
Out-of-warranty Ambassador send-back	Full repair + return shipping	$25 service + parts + shipping	5 business days
CT clamp 5-year recalibration cycle	Re-zero + drift compensation cert	$25 service (clamps included)	5 business days
Replacement parts (DIY)	CT clamp / VRM-001 / chassis at cost +10%	$8-129	3 business days ship
Professional electrician install	Trained electrician installs CT clamps + VRM	$149	scheduled
End-of-life recycling	$20 credit toward next-generation unit	$0	7 business days
Lux Artisan brass plate retrofit	Ambassador artisan brass plate install	$25 service + $129 plate	7 business days

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In-warranty repair flow

1. User reports issue

Open WanderVerse app → Support → Submit ticket
OR call Ambassador Support Line
OR email [email protected]

2. Triage

Ambassador asks 5-10 diagnostic questions (try basics first: power cycle, factory reset, OTA update)
If issue persists: ship label issued

3. Customer ships unit back

WanderVerse-supplied USPS Priority Mail label (free for in-warranty)
Include: main unit + 2 CT clamps + VRM-001 + USB-C cable (don't include packaging)
Survivor-aware shipping: discrete plain envelope option for DV/HAVEN cases

4. Ambassador depot diagnosis

Receive unit at WanderVerse depot (Silver Spring MD or Mission Partner depot)
Run diagnostic suite (production-test sequence × 2 + thermal soak overnight)
Categorize issue:
Software fault → reflash firmware + return
CT clamp drift → recalibrate or replace
VRM-001 fault → replace from spares
PCBA fault → replace from spares
Chassis fault → replace from STL print or stocked chassis

5. Repair + test

Ambassador performs repair
Re-run full production-test sequence
Apply per-unit calibration constants if CT changed
Re-pack with same packaging materials

6. Return ship

USPS Priority Mail (free in-warranty)
Tracking + delivery confirmation
Follow-up email day-after-arrival

SLA: 5 business days door-to-door target; 7 days max.

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Out-of-warranty Ambassador send-back

Same flow as in-warranty, plus:

$25 service fee paid at ticket submission
Parts at cost +10% (e.g., CT clamp replacement $8-12; VRM-001 $9.50; chassis $7.20-9.40)
Shipping at cost (~$8 USPS Priority both ways)
Total typical out-of-warranty repair: $50-75

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CT-clamp 5-year recalibration cycle

This is a service program, not a fault. CT clamps drift over time due to:

Magnetic core hysteresis fatigue (~0.1%/yr)
Mechanical clamping fatigue (faster if frequently opened/closed)
Thermal cycling (panel-side ambient)
Aging burden resistor drift on receiving PCBA

Cycle program

5 years after device first paired: app reminds user (banner notification + email)
User submits service ticket; ships clamps back (NOT the main unit; clamps unplug from TRS jacks)
Ambassador depot:
Re-zeros each clamp with calibration jig
Verifies drift compensation cert (within ±2% accuracy spec)
Replaces CT clamp if drift > 5% (cost-included; this is the service)
Returns clamps with cert sticker dated
Service cost: $25 flat (covers labor + cert sticker + replacement clamps if needed)
Optional: user can choose Magnelab US-made replacements at +$22 (no tariff exposure)

App-level UX

"Your CT clamps are 4 years old — schedule recalibration in the next 12 months"
Self-test on device boot reports estimated drift; if > 2% → flag for service
Field-data harvest informs whether 5 years is correct or should be tightened

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DIY replacement parts

For users who prefer DIY (covered by 7-yr parts commitment):

Part	Cost (cost +10%)	DIY difficulty
CT clamp SCT-013-100 (100A)	$8.25	5-min DIY (open panel, swap clamp)
CT clamp SCT-013-030 (30A)	$6.05	5-min DIY
VRM-001 NA-120V	$9.35	30-sec DIY (unplug + plug)
Chassis top deck (cream)	$4.20	10-min DIY (T6 Torx)
Chassis side wall (slate)	$1.55	10-min DIY
Chassis bottom (GFRP)	$2.20	10-min DIY
3M VHB strip	$0.80	5-min DIY
T6 Torx repair bit	$0.45	n/a (included with unit)
OLED + saffron filter	$3.75	15-min DIY (delicate)
Buttons (3 set)	$0.90	15-min DIY

DIY parts ship via USPS First-Class (~$5 shipping).

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Professional electrician install

For users uncomfortable opening their electrical panel:

WanderVerse Ambassador-certified electrician network
Available in 12 US metros at launch (DC, NYC, LA, SF, Seattle, Boston, Chicago, Atlanta, Miami, Austin, Denver, Phoenix); expand to 30+ by 2028-Q4
$149 add-on at order
Includes: CT-clamp install + VRM-001 install + setup walkthrough + safety check + 60-day return policy
Electrician trained on WanderEnergy install (8-hour cert; recurring annual)
Installation report PDF emailed to customer post-install

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Lux Artisan retrofit

For Pro-tier customers who want the Lux Artisan brass plate post-purchase:

Ambassador send-back $25 service + $129 plate cost
Brass plate commissioned by Ambassador artisan with chosen glyph
7-business-day turnaround (artisan capacity-limited; queue-based)

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Color swap (DIY or send-back)

DIY: $29 chassis swap kit (cream / graphite / sage); 10-min DIY
Send-back: $25 service + $29 chassis kit; 5-business-day turnaround

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End-of-life recycling

When a unit reaches end-of-life (typically 7-10 years post-purchase):

User submits trade-in ticket
Ships back via WanderVerse-supplied label (free)
$20 credit toward next-generation WanderEnergy unit purchase
Old unit recycled per local e-waste regulations:
PCBA → certified electronics recycler (closed-loop solder + metals recovery)
Aluminum top deck → aluminum scrap recycling
PETG side walls → recycling stream (PETG is widely recyclable)
GFRP bottom → mixed-material recycling (where accepted; landfill where not)
CT clamps → magnetic core + copper recovery; plastic shell recycling

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Survivor-aware service provisions

For DV survivor / HAVEN / coercive housemate context:

Discrete shipping — plain envelope, no WanderVerse branding, no return-address indicating energy monitor
Pickup option at WWP Georgia Ave office or Mission Partner location (no shipping address required)
Drop-off option at participating WanderVerse repair shops (~30 by 2028-Q4)
Emergency expedited service for HAVEN safehouse units (24-hr turnaround for safehouse-critical deployments)
Receipt suppression — no email receipts unless user explicitly opts in (in-app receipt only)
Subpoena defense protocol — WanderVerse will resist any subpoena for service records that could endanger a survivor; service records auto-purged at 90 days unless user opts in to retention

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Service quality metrics

Per-quarter scorecard

Tickets submitted (volume)
In-warranty vs out-of-warranty split
Average resolution time (target: 5 business days)
Customer satisfaction (post-resolution survey; target NPS > 70)
Repair root-cause distribution (informs DFM improvements)
Ambassador rework rate (target < 5%)
Survivor-aware service uptake (HAVEN + DV preset users)

Per-year scorecard

7-year parts commitment honored — no parts unavailable for shipped units
CT-clamp 5-year recalibration cycle execution rate (target ≥90% of eligible units)
Trade-in program uptake
End-of-life recycling stream audit

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Service-related ECO triggers

Engineering Change Orders may be triggered by service patterns:

If > 5% of units have CT-clamp drift > spec at year-3 → tighten 5-yr cycle to 4-yr
If > 3% of units fail OLED in year-1 → investigate OLED supplier quality
If > 2% of VRM-001 fail in year-1 → escalate Mean Well partnership review
Any safety incident → immediate ECO + recall protocol per UL 61010 retain-data spec

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Ambassador depot capacity

Year	Units shipping/yr	Service tickets/mo (estimated 2-4% of installed base)	Ambassadors needed
Year 1 (2027-Q3 / Q4 partial)	~3,300	~10/mo (mostly DOA + early-life)	1 part-time
Year 2 (2028)	~10,000	~50/mo	1 full-time
Year 3 (2029)	~25,000	~150/mo	3 full-time + 1 lead
Year 4 (2030)	~50,000	~350/mo + 5-yr recal cycle starting Year 6	6 full-time + lead + ops manager

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Service-flow open items

#	Item	Severity	Target
1	Ambassador depot training program (electrical-safety + UL 61010 understanding)	🔴	2026-Q4
2	Service ticket app + tracking system	🟡	2027-Q1
3	CT-clamp recalibration jig at depot ($1k tooling)	🟡	2027-Q1
4	Mean Well VRM-001 spares stocking program	🟡	2027-Q2
5	Professional electrician network onboarding (12 metros at launch)	🟡	2027-Q2
6	Subpoena-defense legal protocol (Apex Energy Law SF + Bayview law for survivor cases)	🟡	2027-Q1
7	End-of-life recycling partnerships (per-region certified recyclers)	🟢	2028
8	Lux Artisan brass plate artisan recruitment (3-5 artisans)	🟢	2027-Q3

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Stage 10 (gate) → service-flow handoff

Service flow is operational at PVT (first-customer-ship). Year-1 volume is small (~3,300 units), so depot can be 1 part-time Ambassador. Scaling plan in place for years 2-4.

Ready for Stage 10 launch scorecard.

Open STL files

WanderEnergy — STL Open Files

CC-BY-SA 4.0 licensed 3D-printable replacement parts for WanderEnergy Standard + Pro tiers. Part of the WanderVerse 7-year parts commitment + repair-culture ethos.

License: Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA 4.0)

You are free to: print, modify, share, commercialize. You must: attribute WanderVerse / WWP + share derivatives under the same license.

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What's in this folder (planned — final files ship with industrial-design team after 2027-Q1)

Standard tier STLs

standard_top_deck_cream.stl — main top deck cream-anodized aluminum equivalent (110 × 40 × 22 mm)
standard_top_deck_graphite.stl — graphite color variant
standard_top_deck_sage.stl — sage color variant
standard_side_wall_left.stl — left side wall (slate-finish PETG)
standard_side_wall_right.stl — right side wall (slate-finish PETG)
standard_bottom_plate.stl — bottom plate (glass-fiber-reinforced PC equivalent)
standard_button_cap_left.stl — left button cap with engraved ◀ icon
standard_button_cap_center.stl — center button cap with engraved ◉ icon
standard_button_cap_right.stl — right button cap with engraved ▶ icon
standard_oled_window_frame.stl — OLED window cutout frame (holds saffron filter)
standard_oled_saffron_filter_holder.stl — holder for saffron filter overlay
standard_ct_jack_bezel.stl — bezel for 3.5mm TRS jack openings
standard_usb_c_bezel.stl — bezel for USB-C cutout
standard_ambassador_plate_frame.stl — interior frame for Ambassador signature card
standard_ambassador_lux_glyph_frame.stl — Lux etched-aluminum receptacle frame
standard_wall_mount_kit.stl — wall-anchor mounting kit (M3 × 20 anchor compatible)
standard_magnet_mount_plate.stl — N42 magnet plate alternate mount
standard_repair_tool_t6_holder.stl — printable T6 Torx bit holder

Pro tier STLs (additional or larger versions)

pro_top_deck_cream.stl — Pro top deck (130 × 55 × 28 mm)
pro_top_deck_graphite.stl — graphite variant
pro_top_deck_sage.stl — sage variant
pro_side_wall_left.stl — Pro left side wall
pro_side_wall_right.stl — Pro right side wall
pro_bottom_plate.stl — Pro bottom plate
pro_db15_expansion_bay_cover.stl — DB15 expansion bay cover (when not in use)
pro_db15_expansion_bay_open.stl — open variant
pro_oled_window_frame.stl — Pro OLED window
pro_oled_saffron_filter_holder.stl — Pro saffron filter holder
pro_ct_jack_bezel.stl — Pro CT jack bezel (8 jacks vs 2 on Std)
pro_ambassador_plate_frame.stl — Pro signature plate frame
pro_ambassador_lux_brass_frame.stl — Pro Lux Artisan brass plate frame
pro_repair_tool_t6_holder.stl — Pro T6 bit holder (slightly larger)

CT-clamp accessories STLs

ct_clamp_pigtail_strain_relief.stl — strain relief at PCBA entry (reduces cable fatigue)
ct_clamp_panel_routing_clip.stl — clip for routing CT pigtails inside panel cleanly
ct_clamp_label_collar.stl — collar for hand-labeling each CT clamp ("L1" / "L2" / "Kitchen" / etc.)

VRM-001 accessories STLs

vrm_001_outlet_spacer.stl — spacer if VRM-001 needs to fit alongside another plug
vrm_001_cable_management_clip.stl — cable clip for VRM-to-unit cable

Shared / common STLs

ambassador_signature_plate_frame.stl — universal signature plate frame
ambassador_lux_glyph_frame.stl — Lux etched-plate receptacle
ambassador_lux_brass_frame.stl — Lux Artisan brass receptacle
t6_torx_bit_holder.stl — universal T6 bit holder
ct_recalibration_jig_handle.stl — Ambassador depot recalibration jig handle
cable_management_clip.stl — assorted clip sizes

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Print recommendations

Print settings

Layer height: 0.2 mm (standard; 0.15 mm for OLED bezel + button caps for finer finish)
Material:
Top deck (cream/graphite/sage): PETG with Pantone-matched dye OR ABS with paint-mask saffron pinstripe — note: ALUMINUM original is recommended for retail-grade finish; STL print is repair-tier replacement
Side walls (slate): PETG with Pantone 432C dye-in-spool
Bottom plate (GFRP): PETG with 30% glass-fiber-reinforced filament (Polymaker PETG-CF or similar)
Button caps: TPU 95A for tactile feel
OLED bezel + filter holder: ABS or PETG (UL 94 V-2 acceptable for non-airflow use)
Mounting plates: PC/ABS or PETG
Strain relief / cable clips: TPU 95A or PETG
Infill: 30-40% for chassis parts; 60% for retention + structural; 15-20% for cosmetic parts
Supports: tree supports for OLED bezel + button caps; standard supports for chassis
Color: see per-STL color recommendations

Printer requirements

Build volume: 150 × 80 × 40 mm minimum for Standard chassis
Build volume: 180 × 100 × 50 mm minimum for Pro chassis
Direct-drive extruder recommended for PETG/PC parts
Enclosed chamber recommended for ABS and PC/ABS
Multi-material capability for saffron pinstripe paint-mask alternative (or single-color print + post-print paint mask)

Annealing (optional for improved strength)

ABS + PC parts benefit from mild annealing (90°C for 2 hr) for dimensional stability
PETG + glass-fiber parts: 70°C for 2 hr stress relief

Saffron pinstripe replication (cosmetic)

The saffron pinstripe (Pantone 137C) along the front edge of the top deck is the brand mark. For STL print:

Single-color PETG + post-print Pantone-137C 2-stage UV-cure paint mask
OR multi-material print with saffron-dyed PETG filament (Pantone 137C dye)
OR post-print masking + airbrush with Pantone-137C paint
Matching tolerance: ±5% of Pantone reference acceptable for repair-tier; tighter for warranty-grade Lux Artisan

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Fit + tolerance

All STLs designed for ±0.1 mm fit tolerance
Screw holes: M2.5 clearance (2.6 mm diameter); M3 clearance (3.2 mm diameter)
Threads: not modeled — users tap or use brass inserts
Press-fit joints: 0.05 mm negative clearance
Snap-fit features: tested at 4-5 cycle endurance for repair use; full-life production parts use injection-molded version

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Compliance + safety

Critical safety lines

Top deck NEVER carries line voltage — UL 61010 Annex K reinforced isolation is enforced by the CT-clamp transformer winding (galvanic isolation). The cream Al top deck (or printed equivalent) is at signal-ground reference.
Operator-touchable surfaces are at signal ground — printed top deck must be electrically continuous with the chassis ground via the M2.5 captive screw thread (don't print non-conductive replacements without verifying ground bonding)
CT-clamp pigtails NEVER carry line voltage — they carry CT secondary current/voltage signal; safe to handle
VRM-001 plug-in module is the ONLY line-voltage component — never modify the wall-wart shell; if VRM-001 fails, replace from spares ($9.50 cost +10%)

Material safety

Fire-safety: chassis replacements should use UL 94 V-0 or V-2 rated filament where possible (PETG and ABS commonly meet V-2; PC meets V-0)
Indoor use only — no UV stabilization required for indoor environments
Food contact: none of these parts are food-contact-safe (not relevant for energy monitor)
No PLA for chassis structural parts — too flammable; PLA acceptable only for non-structural cosmetic parts (button caps, signature plates, cable clips)

UL 61010 compatibility

If you 3D-print a replacement top deck or bottom plate:

The UL 61010 cert applies to the manufactured (CNC aluminum + injection PC) version
3D-printed replacements are repair-tier — they fall outside the formal UL 61010 cert
For warranty-covered service, request an Ambassador-installed manufactured chassis
For DIY repair after warranty, 3D-printed replacement is acceptable per CC-BY-SA license (you assume risk)

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Ambassador-contributed variants

We welcome community-designed STL variants via GitHub pull request:

community/ subfolder for unofficial designs
Submit PR with: author name, license (must be CC-BY-SA), print recommendations, photo of printed part
Ambassador-vetted + community-approved variants may be promoted to official/

Known open contributions (pipeline)

Pro 14-channel chassis variant for users with stock 6-ch expansion modules built-in (DIY-only, not UL-certified)
Standard recessed wall-mount for kitchen pantry / utility-closet flush install
VRM-001 inline filter housing for industrial environments
Child-resistant button cap covers (parental setup-mode lockout)

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Schematic + Gerber sources

Separate repository: github.com/wanderverse/wanderenergy-hardware

KiCad schematic files (.sch + .kicad_pcb)
Gerber files for PCB fab
BOM files per tier (CSV)
Pick-and-place files for SMT assembly
VRM-001 reference design (Mean Well partnership-approved variant)
CT-clamp signal-conditioning analog frontend reference design
License: CC-BY-NC-SA (non-commercial for PCB to prevent counterfeits while honoring repair); STLs are CC-BY-SA (commercial OK)

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Span Panel JSON-API parity reference

Separate documentation: wanderverse.com/wanderenergy/api

Full Span Panel JSON-API endpoint mapping
WanderEnergy extensions documented
Authentication + session token spec
mDNS service discovery format

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Version history

Version	Date	Notes
v0 (scaffold)	2026-04-24	Scaffold + placeholder STL list — actual STL files generated at 2027-Q1 after industrial design team hire
v1.0 (post-EVT)	2027-Q1 target	First complete STL release — all Standard + Pro structural shells
v1.1	2027-Q4 target	Community contributions merged
v1.2	2028-Q2 target	Pro v1.1 module STLs (temperature probe accessory + solar bridge accessory)

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How to use

1. Find the part you need — search this README by tier + part name 2. Download the STL (once v1.0 ships) 3. Print per recommendations (material, layer height, infill) 4. Assemble with standard T6 Torx bits + M2.5 / M3 screws (T6 bit included with all WanderEnergy units) 5. If a part doesn't fit: file an issue on GitHub — we'll investigate the fit or tolerance issue

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License summary

All STL files in this folder are licensed under:

Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA 4.0) https://creativecommons.org/licenses/by-sa/4.0/

You are free to:

Share — copy and redistribute the material in any medium or format
Adapt — remix, transform, and build upon the material for any purpose, even commercially

Under the following terms:

Attribution — you must give appropriate credit, provide a link to the license, and indicate if changes were made
ShareAlike — if you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original

Credit:

"Based on WanderEnergy STL files by Wandering With Pride (WWP / WanderVerse) — https://wanderverse.com/repair — licensed CC-BY-SA 4.0"

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Saffron pinstripe + cream top deck design heritage

The cream-anodized aluminum top deck + saffron pinstripe along the front-facing edge is the brand mark for the WanderEnergy family. Design references:

Industrial-minimalist mounting form factor: Shelly Pro 3EM × IotaWatt × Span Panel companion
Saffron pinstripe color: Pantone 137C (matches WanderVerse brand saffron used across family)
Cream anodize color: Pantone 9043C (matches WanderVerse brand cream)
Slate side wall color: Pantone 432C (matches WanderVerse brand slate)

When 3D-printing a replacement top deck for repair-tier service, replicate the saffron pinstripe via: 1. Multi-material print with saffron PETG (Pantone 137C dye) 2. OR single-color print + masked + airbrushed Pantone-137C paint 3. OR purchase a manufactured replacement from WanderStore at cost +10% (~$4.20 Std / $4.85 Pro)

The saffron pinstripe is non-load-bearing; missing it doesn't affect function, only brand-mark visual.

Repair and own.