Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.
Ambassador-assembled all tiers; 2-year full warranty + 7-year parts commitment. Aligned with WanderVerse family service pattern (WanderNode Hub + WanderBand + Router).
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| Category | Cost | Who | Turnaround |
|---|---|---|---|
| **In-warranty repair** | $0 + shipping covered both ways | Ambassador depot | 5-7 days |
| **Out-of-warranty repair** | part cost + $25-40 service + shipping (tier-dependent) | Ambassador | 5-7 days |
| **Desk Clock face plate swap (DIY)** | face plate cost + shipping | User | 30 sec |
| **Nightstand compute upgrade (ESP32-S3 → RK3566)** | $100 SoM + $25 service + shipping | User DIY 25 min, or Ambassador | 25 min DIY / 5 days send-back |
| **Nightstand Qi2 charging pad add** | $25 module + shipping | User | 5 min DIY |
| **Entryway camera add-on** | $60 module + shipping | User | 10 min DIY |
| **Entryway door-module extended adapter** | $40 adapter + shipping | User | 20 min DIY |
| **Kitchen CO2 sensor add (v1.1)** | $65 module + shipping | User | 10 min DIY |
| **Kitchen IP44 re-seal (post-DIY)** | $40 pressure test service + shipping | Ambassador | 3-5 days |
| **Kiosk NFC reader add** | $25 module + shipping | User | 5 min DIY |
| **Kiosk fingerprint reader add** | $45 module + shipping | User | 5 min DIY |
| **Kiosk chassis upgrade (CNC)** | $90 cover + $25 service + shipping | Ambassador (preferred) or DIY | 15 min DIY / 5 days |
| **Kiosk Lux Artisan walnut bezel** | $350 Artisan labor + $40 service + shipping | Ambassador Artisan | 2-4 weeks |
| **Portable battery replacement (DIY)** | $85 pack + shipping | User | 5 min DIY |
| **Portable battery (send-back)** | $85 pack + $25 service + shipping | Ambassador | 5 days |
| **Portable extended battery upgrade** | $85 extended pack + shipping | User | 5 min DIY |
| **Display replacement (cracked or burn-in at 5yr)** | $85-180 display + $40 service + shipping | Ambassador (OCA bonding required) | 7-10 days |
| **Touch controller replacement** | $3-5 part + shipping | User | 15 min DIY |
| **OCA rebonding (if needed)** | $85 parts + $60 service + shipping | Ambassador | 5-7 days |
| **Firmware reflash / recovery** | free | User via app or Ambassador | 15-30 min |
| **Full factory reset** | $0 | User | 15 min |
| **Mission Partner on-site install** | $300 base + travel | Ambassador (field) | per-agreement |
| **Firmware / OS update** | $0 | User via OTA | automatic |
| **WanderOS-Dash layer update** | $0 | User via OTA | automatic |
| **Ambassador signature re-sign / glyph upgrade** | $5-80 + service + shipping | Ambassador | 5-7 days |
| **End-of-life recycling + trade-in** | $0 + $20 credit toward next-generation | WanderVerse | — |
| **Covert-mode advisor consultation** | $35 bundled (or separate) | Specialist | scheduled 1-2 weeks |
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Same pattern as WanderBand + WanderNode Hub + Router family:
1. Request in app → select service → confirm cost 2. Receive pre-paid shipping label (if in-warranty) or pay shipping (if out) 3. Pack Dash in original box (or equivalent) with Ambassador card 4. Track status in app 5. Ambassador inspects, performs service, re-tests (includes OCA bonding if required) 6. Optionally: Ambassador re-signs OR keeps original Ambassador provenance (user choice) 7. Device returns within 5-10 days (longer for Lux Artisan refinish)
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From first ship date (2027-Q3 for Desk/Nightstand):
Parts in catalog:
Firmware updates minimum 7 years from ship date (likely longer — inherited HAOS upstream).
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| From → To | Mechanism | Cost |
|---|---|---|
| Desk Clock e-paper → 4" IPS | 🔄 DIY display swap | $45 + shipping |
| Nightstand ESP32-S3 → RK3566 | 🏭 send-back SoM swap (or DIY if comfortable) | $100 + $25 + shipping |
| Entryway → Kiosk 13" | different chassis; buy Kiosk + trade-in Entryway for 50% credit | trade-in |
| Kitchen → Kiosk | different chassis; buy new + trade-in | trade-in |
| Any → Add camera | 🔄 DIY mod-slot | $60 + shipping |
| Any → Add NFC | 🔄 DIY USB/I2C | $25 + shipping |
| Any → Add Zigbee/Thread USB | 🔄 DIY USB | $35-55 + shipping |
| Any → OS swap (HAOS ↔ Android) | 🔄 firmware reflash | $0 |
| Any → Lux Ambassador glyph (retrofit) | 🏭 Ambassador Artisan | $40 + $25 + shipping |
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WWP Mission Partners (HAVEN safehouses, trans clinics, DV shelters, community centers, LGBTQ+ affirming orgs, undocumented-community resource centers) get:
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Unique to WanderDash: every Dash owner can schedule a consultation with WanderVerse's partner advisors (DV survivor advocates, trans-community advocates, immigration legal aid, privacy rights specialists):
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| Commitment | WanderDash | Echo Show | Nest Hub | Lenovo Smart Clock | DakBoard+monitor |
|---|---|---|---|---|---|
| 2-yr full warranty | yes | 90-day limited / extended via Amazon subscription | 1yr | 1yr | per-monitor vendor |
| 7-year parts | yes | no (4-5yr EOL typical) | no (Gen 1 features dropped) | no | n/a |
| User DIY friendly | yes (9/10 iFixit target) | no (5/10 iFixit) | no | no | yes (DIY by design) |
| Battery replaceable (where applicable) | yes | no | n/a | n/a | n/a |
| Covert mode | yes (category-defining) | no | no | no | no |
| Uncensored local AI access | yes (via paired Hub) | no | no | no | no |
| Mission Partner subsidy | yes | no | no | no | no |
| Ambassador-assembled | yes | no | no | no | no |
| Community-voted funding | yes | no | no | no | no |
| Open STL + maker community | yes | no | no | no | n/a |
| Right-to-repair alignment | yes (MN + CA 2023) | no | marginal | no | yes (via DIY nature) |
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Standard 2-year full warranty covers:
Extended warranty options:
Not covered (even in warranty):
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| Axis | Status |
|---|---|
| Service catalog defined | green |
| DIY policy published | green |
| 7-year parts commitment | green |
| Ambassador send-back workflow | green |
| Mission Partner tier | green |
| Covert-mode advisor path | green |
| Tier-upgrade pathways | green |
| End-of-life recycling | green |
| Lux Artisan refinish service | green |
Service flow complete.
Published under Creative Commons BY-SA 4.0 for Standard-tier chassis + mounts + stands + face plates (fully open — remix, redistribute, share-alike). CNC premium covers published under CC BY-NC 4.0 (personal print/mill OK; no commercial reproduction). Lux Artisan items are NOT published — those are Ambassador-made per-order.
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desk-clock-chassis-front.stl — PC/ABS injection-molded front housing reference. CC BY-SA 4.0.desk-clock-chassis-back.stl — rear housing with speaker cavity + stand mount. CC BY-SA 4.0.desk-clock-faceplate-default-black.stl — default black face plate. CC BY-SA 4.0.desk-clock-faceplate-deep-teal.stl — Deep-Teal variant. CC BY-SA 4.0.desk-clock-faceplate-ivory.stl — Ivory variant. CC BY-SA 4.0.desk-clock-faceplate-soft-pink.stl — trans-flag-adjacent pink. CC BY-SA 4.0.desk-clock-faceplate-wood-insert-walnut.stl — walnut insert template (for makers with veneer). CC BY-NC 4.0 (personal use).desk-clock-faceplate-wood-insert-oak.stl — oak variant. CC BY-NC 4.0.desk-clock-faceplate-fabric-frame.stl — frame for stretch-fabric cover. CC BY-SA 4.0.desk-clock-faceplate-community-blank.stl — blank template for community-submitted designs. CC BY-SA 4.0.desk-clock-stand-base.stl — detachable desk stand. CC BY-SA 4.0.desk-clock-stand-premium-aluminum-template.stl — premium stand reference (for CNC or aluminum mill). CC BY-NC 4.0.desk-clock-speaker-baffle.stl — back-cavity speaker baffle for acoustic tuning. CC BY-SA 4.0.nightstand-chassis-back.stl — ABS rear housing. CC BY-SA 4.0.nightstand-fabric-tension-frame.stl — rigid internal frame for fabric-wrap face. CC BY-SA 4.0.nightstand-speaker-baffle.stl — back-cavity speaker mount. CC BY-SA 4.0.nightstand-charging-pad-housing.stl — optional Qi2 charging pad housing (for users who upgrade). CC BY-SA 4.0.nightstand-stand-integrated.stl — integrated stand base. CC BY-SA 4.0.entryway-chassis-front-frame.stl — aluminum-look reference PC/ABS alternative (for DIY 3D-prints). CC BY-NC 4.0.entryway-chassis-back-panel.stl — service panel with 4× T10 captive-screw bosses. CC BY-SA 4.0.entryway-wall-cleat-aluminum-template.stl — aluminum z-bracket reference (CNC or mill). CC BY-SA 4.0.entryway-vesa75-adapter.stl — VESA 75 mount adapter. CC BY-SA 4.0.entryway-door-module-cable-housing.stl — 3D-printable strain-relief for 8-pin door cable. CC BY-SA 4.0.entryway-camera-shutter-lever.stl — privacy-shutter servo lever (for camera-upgrade variants). CC BY-SA 4.0.entryway-panic-button-recess-cover.stl — tactile button cover + recess. CC BY-SA 4.0.kitchen-chassis-front-frame.stl — aluminum-look reference PC/ABS (for DIY 3D-prints — NOT IP44-rated when printed). CC BY-NC 4.0.kitchen-chassis-back-panel.stl — rear panel with service access. CC BY-SA 4.0.kitchen-silicone-gasket-template.stl — silicone molding template for IP44 gasket. CC BY-SA 4.0.kitchen-wall-mount-countertop-bracket.stl — under-cabinet mounting bracket. CC BY-SA 4.0.kitchen-vesa75-mount.stl — wall-mount VESA 75 adapter. CC BY-SA 4.0.kitchen-splash-hood.stl — optional splash-deflector hood for stovetop proximity. CC BY-SA 4.0.kitchen-argb-bar-cover.stl — diffuser cover for WS2812B LED bar. CC BY-SA 4.0.kiosk-chassis-aluminum-reference.stl — CNC aluminum reference for makers. CC BY-NC 4.0.kiosk-chassis-back-panel.stl — rear panel with 6× T10 captive screws + integrated kickstand. CC BY-SA 4.0.kiosk-vesa100-75-dual-plate.stl — dual-pattern mount plate. CC BY-SA 4.0.kiosk-desk-stand-base.stl — heavy weighted stand base. CC BY-SA 4.0.kiosk-stand-arm.stl — adjustable tilt arm. CC BY-SA 4.0.kiosk-1u-rack-mount-adapter.stl — 1U rack adapter for multi-kiosk deployments. CC BY-SA 4.0.kiosk-argb-bar-cover.stl — ARGB diffuser. CC BY-SA 4.0.kiosk-speaker-baffles-stereo.stl — stereo back-cavity baffles + damping chambers. CC BY-SA 4.0.kiosk-camera-shutter-assembly.stl — servo-driven shutter mechanism. CC BY-SA 4.0.kiosk-nfc-reader-recess-plate.stl — NFC reader flush-mount plate. CC BY-SA 4.0.kiosk-fingerprint-recess-plate.stl — fingerprint reader recess. CC BY-SA 4.0.kiosk-lux-walnut-bezel-reference.stl — reference geometry; actual Lux made by Ambassador (not DIY). CC BY-NC-ND 4.0 (reference-only, no derivatives).portable-chassis-back.stl — rear housing with battery access. CC BY-SA 4.0.portable-chassis-front-frame.stl — front bezel frame. CC BY-SA 4.0.portable-silicone-bumper-template.stl — silicone molding template for drop-protection bumper. CC BY-SA 4.0.portable-handle-integrated.stl — integrated chassis handle. CC BY-SA 4.0.portable-kickstand.stl — metal kickstand mount (for tablet-mode). CC BY-SA 4.0.portable-shoulder-strap-anchor.stl — aluminum anchor point for shoulder strap. CC BY-SA 4.0.portable-mil810-rugged-shell.stl — MIL-STD-810 shell variant (drop-rated). CC BY-NC 4.0 (personal make only).portable-battery-housing.stl — user-replaceable battery housing. CC BY-SA 4.0.repair-tool-caddy-per-tier.stl — organizer for tool pouch per tier. CC BY-SA 4.0.service-panel-access-template.stl — 3D-print template to practice T10 Torx alignment. CC BY-SA 4.0.premium-cable-holder-clip.stl — desk-mount cable-management clip. CC BY-SA 4.0.covert-mode-neutral-skin-frames.stl — neutral chassis skin (removes WanderVerse branding) — CC BY-SA 4.0 (included in Covert-Mode Starter bundle).accessibility-tactile-overlay-per-tier.stl — braille + tactile chassis button overlays for low-vision users. CC BY-SA 4.0.---
For users who want to fabricate:
For makers milling their own aluminum covers:
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Standard tier STLs published alongside STEP solid models for CAD editing:
*.step files — editable in Fusion 360, SolidWorks, FreeCAD, OnShape---
Submit your remixes to the WanderVerse STL Gallery (wanderverse.org/stl-gallery). Popular designs may be selected for:
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Schematic PDFs published for educational purposes under CC BY-NC-SA 4.0 (view-only for community; no commercial PCB fork without partnership):
desk-clock-schematic-v1.0.pdf (post-EVT — expected 2027-Q2 publication)nightstand-schematic-v1.0.pdf (2027-Q2)entryway-schematic-v1.0.pdf (2027-Q3)kitchen-schematic-v1.0.pdf (2027-Q4)kiosk-schematic-v1.0.pdf (2027-Q4)portable-schematic-v1.0.pdf (2028-Q1)Full KiCad source NOT published at launch — competitive protection while products are new. Staged-openness approach mirroring Framework's pattern — progressively more open as product matures and competitive moat from hardware becomes less threatened.
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The neutral skin frames file (covert-mode-neutral-skin-frames.stl) is designed for users who want their Dash to not visibly identify as a WanderVerse product. This set includes:
Bundled (at no additional cost) with the Covert-Mode Starter module ($35) — purchaser receives printed face plates pre-installed + STL files for on-demand reprints.
Rationale: covert mode is a software feature, but the hardware should also be non-identifying in hostile-viewer situations. A visible WanderVerse logo could invite questioning; a generic skin avoids that entirely.
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Reserved slots for community-contributed items (v1.1 + beyond):
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The makers half of the WanderStore ecosystem lives here.