WanderVerse
WanderCO · repair

Repair and own.

Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.

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Service flow & 7-year parts

WanderCO — Service Flow + 7-Year Parts Commitment (with 10-Year Battery Reconciliation)

Stage 10 deliverable. Life-safety device + UL 217 + UL 2034 listing + 10-year primary cell convention = service discipline matters even more than typical consumer hardware.

This document covers the entire lifecycle from first-customer-purchase to 10-year-cert-window-EOL.

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A. 7-year parts commitment (with 10-year battery reconciliation)

Per Platform Standard 4 and SOP v2: every WanderCO part catalogued in BOM-platform.csv + BOM-modules.csv is stocked as a spare for 7 years from the last production unit of that generation, available via Ambassador network at cost + 10%.

Battery exception (D-CO-001): Tadiran TLI-1550A LiSOCl2 cells are stocked through year 12 (mandated UL 2034 sealed-battery 10-year EOL window + 2-year buffer for late-arrival units).

Parts inventory schedule

Part classStock level target
Consumables (gaskets, O-rings, drywall anchors, screws)3 × annual ship volume
Battery cells (Tadiran TLI-1550A; Saft LS14500)**6-12 months forward cover; stocked through year 12**
Modules (sensor PCBA, smoke chamber, CO sensor, SCD41)1 × annual ship volume
Long-life parts (Cree CLM3C-AKA saffron LEDs, piezo sirens)6-12 months forward cover (long lead times)
Core silicon (ESP32-S3 module, SX1262, SE051)6-12 months forward cover
Custom (PCBA, injection-molded chassis, anodized aluminum)3 months forward cover + tooling retained for 7 years

When WWP runs out of a spare

Long-life parts specific notes

The 7-year-parts-with-10-year-battery commitment for WanderCO is generous because the physical components are long-life. Cell refresh is the primary year-10 service event.

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B. Service request types

B.1 User-initiated DIY (no warranty impact)

RequestComplexityDIY pathWarranty preserved
Ceiling re-mount (new location)lowQuarter-turn release; install new cleat; quarter-turn lock
Companion app re-pairtrivialApp "Add Device"; test-button handshake
Voice-pack language changetrivialApp or test-button hold 5 s
Vacuum perforated mesh (every 6 months)trivialUse vacuum with brush attachment on lowest setting
Wipe exterior with damp clothtrivialStandard cleaning
Trust contact / alert policy updatetrivialApp or admin web UI
Mesh integration toggle (standalone ↔ leaf node)trivialApp
Identity-aware covert mode opt-in (when survivor-pattern eligible)lowApp with dual acknowledgment
Print custom ceiling mount / accessory (3D)DIY projectCC BY-SA 4.0 STLsIP-rating on DIY print: user responsibility

B.2 NOT user-serviceable (UL cert spec; Ambassador-only)

RequestComplexityPathNotes
Battery cell refreshmediumAmbassador send-back ($35-55)UL 2034 sealed-battery cert spec; cells are not user-replaceable per UL listing
CO sensor refresh (year 9-10)mediumAmbassador send-back ($25-40)Figaro TGS5042 refresh kit + recalibration; bundled with cell refresh
Smoke chamber clean (year 9-10)mediumAmbassador send-back ($15-25)bundled with cell refresh
Mainboard swapmediumAmbassador send-back ($75 + part)full-mainboard service
Standard → Pro upgrademediumAmbassador send-back ($45 + chassis preserves)chassis + ceiling fitting preserved
Pro v1.0 → Pro v1.1 radon module installmediumAmbassador send-back when v1.1 ships ($50 + module)daughter-card install
Year 9-10 full refresh (cells + smoke chamber clean + CO sensor recal)mediumAmbassador send-back ($35-55)resets 10-year UL EOL window

B.3 Ambassador send-back service

RequestTurnaroundFeeNotes
Year 9-10 full refresh7 days$35-55 + shippingCell + smoke chamber clean + CO sensor recal; resets 10-year UL window
Identity-aware role token reflashing (`co_alarm` ↔ `co_alarm_survivor_eligible`)14 days$35 + WWP-side reviewCounsel + survivor advisory NDA review
Mainboard swap (any tier)10 days$75 service + mainboard part priceE.g., CO sensor failure under warranty
Warranty repair (our fault)5-7 days$0 + WWP-paid shipping
User-caused damage repair7-10 daysCost of parts + $25 service + shippingDocumented + transparent quote
UL cert re-verification (post-major-repair)14 days$45-65 serviceIncludes UL test fixture run + audible-alarm + mesh interop
Standard → Pro upgrade10 days$45 service + Pro mainboardSame chassis preserved
Recycle + take-back7 days$0WWP Ambassador-led disassembly + LiSOCl2 cell recycling at certified facility

B.4 Factory-only

RequestTurnaroundNotes
Chassis re-anodize (cosmetic)21 daysCustom cream anodize + saffron pinstripe pattern
Voice-pack UL cert per-language at v1.1 expansion14 days post-cert-grantTagalog / Vietnamese / Mandarin / Hindi-Urdu
UL listing reference number replacement (chassis reprogramming after major repair)14 daysUL listing reprogramming + cert documentation update

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C. Ambassador service workflow

Incoming unit

1. User requests service via companion app or web portal → prints prepaid label + Ambassador-instructions slip 2. Unit arrives at WWP service facility (or routes to Ambassador's home workshop for small-volume Ambassadors with Tier-2 cert) 3. Ambassador intakes unit, scans serial, pulls service history from WanderOS 4. Ambassador matches unit to its original Ambassador — that Ambassador (if still active) receives service-credit; if not, the receiving Ambassador handles + logs continuity 5. Diagnosis documented in WanderOS service history 6. Quote back to customer if out-of-warranty or user-caused damage; customer confirms 7. Service performed at Tier-1 (cosmetic, DIY-equivalent) or Tier-2 (cell refresh, CO sensor recalibration, smoke chamber clean, mainboard swap, UL cert re-verification) 8. Test suite run — same as production test 9. Ambassador signature retained, service history updated, UL cert listing reference re-programmed if necessary (after substantial repair) 10. Return shipped to customer; Ambassador-signed service-completion card included with new UL cert listing reference (if changed)

Ambassador compensation per service job

Service revenue feeds the 60/30/10 split:

Per-service Ambassador time typically 0.5-2 hours depending on complexity. Year 9-10 full refresh (cell + smoke chamber clean + CO sensor recal) takes ~1-1.5 hr per unit.

Signature Mark preservation

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D. Warranty policy

Standard warranty (bundled with every unit)

Extended warranty (opt-in purchase at order or within 60 days)

Warranty exclusions

Lifetime commitment (DV-safehouses + LGBTQ-housing institutional customers)

Special designation for institutional customers (DV-safehouses, LGBTQ-housing nonprofits, Title-I rural-housing programs):

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E. Service-plan lifecycle (none — WanderCO has zero subscription)

WanderCO has no recurring subscription. The companion app + WanderNode Hub admin web UI + mesh integration are all free forever. The only recurring spend is year 9-10 Ambassador refresh service ($35-55) which is itself a one-time event per cell-window cycle.

This is by design — life-safety devices should not require ongoing subscription to function.

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F. End-of-life disposal

LiSOCl2 cell (primary battery)

Sensors + electronics

Chassis (anodized aluminum)

Year 10 cert window EOL

WanderVerse publishes a "last refresh window" 6 months before year 10 EOL. Customers can: 1. Schedule Ambassador refresh service ($35-55) to reset 10-year UL window to year 20 2. Recycle via WWP take-back program 3. Replace with a new-generation WanderCO at customer's discretion (subject to upgrade path published when successor ship)

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G. Year 9-10 cell refresh + UL cert reset (key service event)

What happens at year 9-10

Ambassador refresh process

1. User schedules refresh via companion app: shipping label printed 2. WanderCO removed from ceiling (quarter-turn release) 3. Shipped to Ambassador service center 4. Ambassador receives + intakes unit 5. Ambassador opens rear plate (4 × T10); removes 2 × Tadiran TLI-1550A cells 6. Cell refresh: install 2 × new Tadiran TLI-1550A cells; verify polarity; close rear plate; torque to 0.4 Nm 7. Smoke chamber clean: vacuum chamber interior; replace IR LED + photodiode pair (refresh kit) 8. CO sensor recalibration: factory-zero in clean-air reference; baseline drift compensated 9. (Pro only) SCD41 ABC reset: place in 400 ppm reference outdoor air for 5 min; firmware reset baseline 10. Full UL test fixture run: audible-alarm + LED ring + mesh interop + sensor self-test 11. UL cert listing reference re-programmed in SE051 with new 10-year window 12. WanderOS service history updated; Ambassador signature added 13. Ship back to customer; Ambassador-signed service-completion card

Cost transparency

What if customer cannot afford refresh?

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H. Service-flow summary for institutional partners

DV-safehouses (HAVEN partnership pattern)

LGBTQ-housing nonprofits

Multi-family landlord (HUD Healthy Homes)

Open STL files

WanderCO — Open STL Files (CC BY-SA 4.0)

Per Platform Standard 2 (Open STLs) and Standard 4 (7-year parts + year-8 community-self-repair), every WanderCO mechanical part that can be reasonably 3D-printed is published here under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0).

This means:

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Files in this directory

1. `ceiling-mount-cleat.stl`

2. `twist-lock-retainer.stl`

3. `wall-mount-adapter.stl`

4. `dust-shroud.stl`

5. `ambassador-tag-holder.stl`

6. `ceiling-template.stl`

7. `landlord-bulk-install-jig.stl`

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STL design + sharing principles

Why CC BY-SA 4.0?

WanderVerse believes life-safety hardware should not be locked behind proprietary licensing. CC BY-SA 4.0 ensures:

What we do NOT publish (Lux + cert-critical parts)

IP rating disclaimer

3D-printed parts do NOT carry IP44 cert. Production parts are IP-rated; user-printed replacements are IP-not-rated. If you print a replacement mounting accessory:

If you need an IP44-rated part, order the production aluminum part from Ambassador network at cost+10%.

UL listing disclaimer

Replacing the chassis or modifying the WanderCO unit physically (beyond mounting accessories) VOIDS the UL 217 + UL 2034 listing. Customer remains responsible for life-safety operation, but UL cert reference + WanderVerse warranty no longer apply.

If you want to extensively modify WanderCO physically, we recommend: 1. Use your modified WanderCO in standalone-only mode (never publicly market or claim UL cert) 2. Contact WWP Ambassador for cert re-verification service if you want to restore UL listing (subject to Ambassador-station UL test fixture run)

What 3D printing CANNOT replace

The following components are NOT printable + must come from the production supply chain:

These are catalogued in BOM-platform.csv + BOM-modules.csv and stocked through year 7 (cells through year 12) by the Ambassador network at cost+10%.

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Year 8+ extended sharing

At year 8 from generation EOL, WanderVerse publishes:

The 7-year-parts (with 10-year battery reconciliation) commitment ensures parts are available throughout the cert window. After that, community-self-repair via published files preserves long-tail support.

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Contributions

Community-derived STL improvements are welcome. Submit via:

Contributions are reviewed for:

Accepted contributions credit the original author + flow into the canonical STL release.