WanderVerse
WanderAlert · repair

Repair and own.

Seven-year parts commitment. Open STL files for chassis components. Ambassador-network refurb. Repair tiers documented.

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Service flow & 7-year parts

WanderAlert — Service Flow + 7-Year Parts Commitment

Stage 10 deliverable. Life-safety device + camp/school/care-environment customers = service discipline matters even more than typical consumer hardware.

This document covers the entire lifecycle from first-customer-purchase to 7-year-parts-sunset.

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A. 7-year parts commitment

Per Platform Standard 4 and SOP v2: every WanderAlert part catalogued in BOM-platform.csv + BOM-modules.csv is stocked as a spare for 7 years from the last production unit of that generation, available via Ambassador network at cost + 10%.

Parts inventory schedule

Part classStock level target
Consumables (O-rings, thermal pads, Gore vents, screws)3 × annual ship volume
Modules (antennas, displays, batteries, charge ICs, LED strips, siren amps)1 × annual ship volume
Long-life parts (Federal Signal horns, Cree LEDs, Si4707 NOAA receivers)6-12 months forward cover (long lead times)
Core silicon (ESP32-S3 module, SX1262, BG95, Si4707, MAX-M10S, SE051)6-12 months forward cover
Custom (PCBA, injection-molded chassis, PVD ti front face, pole bracket)3 months forward cover + tooling retained for 7 years

When WWP runs out of a spare

Long-life parts specific notes

The 7-year-parts commitment for WanderAlert is generous because the physical components are long-life. Battery is the most-frequent service item.

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B. Service request types

B.1 User-initiated DIY (no warranty impact)

RequestComplexityDIY pathWarranty preserved
Battery swap (Cabin: 18650; Base backup: 18650)lowT10 Torx on battery cover; orient correctly; close + torque
Pager belt clip swaptrivialclip-out + clip-in
Pager USB-C cable swaptrivialany USB-C
Cabin LoRa whip antenna swap (RP-SMA)lowunscrew + screw
Base wall-wart swap (Phihong PSAA30W-120 or equivalent UL Class 2)lowunplug + plug
Outdoor cable conduit replacementlowSTL-print or order + install
Pager charging dock swaplowcharging dock is independent of Pager warranty
Firmware update (OTA)trivialAutomatic via app
Trust contact / alert policy updatetrivialApp or admin web UI
Site re-survey + mesh re-tunetrivialApp
Print custom enclosure / accessory (3D)DIY projectCC BY-SA 4.0 STLsIP-rating on DIY print: user responsibility

B.2 Ambassador send-back service

RequestTurnaroundFeeNotes
IP68 re-cert (after Outdoor opened)5 days$35 + shippingHelium-leak + pressure-pot + Ambassador Tier-2 sign-off
Audible-alarm cert re-verification (per UL 1971 site annual review recommendation)7 days$45 + shippingAnechoic chamber + B&K SLM + spectral analysis
Pager battery replacement (factory swap)10 days$30 battery + $25 service + shippingPager not user-battery-swappable due to Pager small chassis
Cabin battery cover O-ring replacement (after damage)5 days$5 part + $25 service + shippingRestores IP54 cabin seal
Mainboard swap (any tier)10 days$75 service + mainboard part priceE.g., NOAA receiver chip failure
Cellular service plan transfer / SIM-swap2 days$0 (handled in-app for eSIM)
Outdoor chassis swap (e.g., titanium Lux upgrade)14 days$125 service + chassisPreserves Ambassador Signature Mark
Warranty repair (our fault)5-7 days$0 + WWP-paid shipping
User-caused damage repair7-10 daysCost of parts + $25 service + shippingDocumented + transparent quote
Full refurb (cosmetic + battery + antenna + IP-rating re-cert)14 days$95-145 depending on tierRestore to near-new
Site re-install serviceper-campper-quoteAmbassador re-installs Outdoor Pole / re-runs site survey / re-tunes mesh
Recycle + take-back7 days$0WWP Ambassador-led disassembly + recycling

B.3 Factory-only

RequestTurnaroundNotes
Outdoor titanium Lux chassis re-PVD21 daysCustom CNC + PVD coating shop
NOAA NWR antenna re-cert after damage (Outdoor blade antenna)14 daysAntenna repair + Si4707 re-tune + NOAA reference per-product re-test ($8-12k re-cert if antenna-substantially-modified)
Survivor-pattern role token reflashing (`originate_emergency` to `pager` or vice versa)14 daysWWP-side review + counsel + new role-token program in SE051
Cospas-Sarsat-class regulatory workn/a v1Out of scope for v1; v2 candidate

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C. Ambassador service workflow

Incoming unit

1. User requests service via companion app or web portal → prints prepaid label + Ambassador-instructions slip 2. Unit arrives at WWP service facility (or routes to Ambassador's home workshop for small-volume Ambassadors with Tier-2 cert) 3. Ambassador intakes unit, scans serial, pulls service history from WanderOS 4. Ambassador matches unit to its original Ambassador — that Ambassador (if still active) receives service-credit; if not, the receiving Ambassador handles + logs continuity 5. Diagnosis documented in WanderOS service history 6. Quote back to customer if out-of-warranty or user-caused damage; customer confirms 7. Service performed at Tier-1 (cosmetic, DIY-equivalent) or Tier-2 (IP rating, mainboard swap, antenna re-potting, audible-alarm cert re-verification) 8. Test suite run — same as production test 9. Ambassador signature retained, service history updated 10. Return shipped to customer; Ambassador-signed service-completion card included

Ambassador compensation per service job

Service revenue feeds the 60/30/10 split:

Per-service Ambassador time typically 0.5-3 hours depending on complexity. Outdoor IP68 re-cert + audible-alarm cert re-verification take longer (1.5-3 hr).

Signature Mark preservation

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D. Warranty policy

Standard warranty (bundled with every unit)

Extended warranty (opt-in purchase at order or within 60 days)

Warranty exclusions

Lifetime commitment (camp/school/care institutions)

Special designation for institutional customers (camps, schools, hospitals, care environments):

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E. Service-plan lifecycle (Base + Outdoor cellular only)

Activation

Billing

Plan change

Cancellation

Billing disputes + hardship

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F. End-of-life disposal

Battery

Main device

Solar panel + sapphire window (Outdoor)

Service history archival

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G. Spare parts SKU list (published, user-orderable)

SKUDescriptionRetailShips to user?
`WA-BAT-30Q-3000`Samsung 30Q 3000 mAh 18650 (Cabin/Base)$9.99yes (DIY)
`WA-BAT-LIFEPO4-A123`A123 ANR26650M1B LiFePO4 (Outdoor)$14.99yes (DIY but IP68 re-cert recommended)
`WA-BAT-LIPO-1200`LiPo 1200 mAh prismatic (Pager)$19.99factory swap
`WA-OR-FACE`Silicone Shore 70A face O-ring (Outdoor)$4.99yes
`WA-OR-BAT`Silicone battery-cover O-ring (Outdoor)$3.99yes
`WA-OR-CABIN`Cabin Unit IP54 cabinet seal$2.99yes
`WA-VENT-PMV001`Gore PMV-001 pressure vent (Outdoor)$7.99yes
`WA-T10-TOOL`T10 Torx bit replacement$4.99yes
`WA-T6-TOOL`T6 Torx bit replacement (Pager)$4.99yes
`WA-ANT-LORA-915`Taoglas 915 MHz whip RP-SMA (Cabin/Base)$14.99yes
`WA-ANT-LORA-868`Taoglas 868 MHz EU whip$14.99yes
`WA-ANT-NOAA-COIL`19" coil NOAA NWR antenna (Base internal)$7.99yes
`WA-ANT-NOAA-BLADE`IP68 blade NOAA antenna (Outdoor external)$19.99yes (with re-cert recommendation)
`WA-ANT-LTE-INT`Multi-band LTE internal (Base)$12.99yes
`WA-ANT-LTE-IP68`Multi-band LTE IP68 external (Outdoor)$24.99yes (with re-cert)
`WA-ANT-WIFI-EXT`WiFi dual-band external (Outdoor)$9.99yes
`WA-ANT-WIFI-IP68`WiFi IP68 external (Outdoor)$14.99yes
`WA-ANT-GNSS-IP68`GNSS active IP68 (Outdoor)$9.99yes
`WA-CABLE-CONDUIT`IP68 cable conduit (Outdoor)$14.99yes (or STL-print)
`WA-USB-C-CABLE`Replacement USB-C cable$8.99yes
`WA-WALL-WART`Phihong PSAA30W-120 12 V 3 A UL Class 2 (Base)$24.99yes
`WA-PAGER-DOCK`Pager charging dock$19.99yes
`WA-PAGER-BELTCLIP`Pager belt clip standard$4.99yes
`WA-PAGER-HOLSTER`Pager chest harness holster$19.99yes
`WA-PAGER-LANYARD`Pager lanyard with breakaway$14.99yes
`WA-CABIN-CHASSIS-CREAM`Cabin Unit cream chassis$34.99yes (DIY)
`WA-BASE-CHASSIS-CREAM`Base Station cream aluminum chassis$89.99Ambassador send-back
`WA-PAGER-CHASSIS-SLATE`Pager slate aluminum chassis$44.99factory swap
`WA-OUTDOOR-CHASSIS-PVD`Outdoor chassis PVD charcoal-black titanium accent + cream rubber bumpers$179.99Ambassador send-back (IP68 re-cert)
`WA-OUTDOOR-CHASSIS-LUX-TI`Outdoor full-titanium Lux chassis$399.99factory only
`WA-OUTDOOR-MOUNT-4ROUND`4" round pole-mount bracket$24.99yes
`WA-OUTDOOR-MOUNT-6SQ`6" square pole-mount bracket$24.99yes
`WA-OUTDOOR-MOUNT-WALL`Wall-mount bracket (Outdoor)$24.99yes
`WA-MOD-SI4707`Si4707 NOAA NWR receiver module (replacement)$39.99Ambassador send-back
`WA-MOD-BG95`Quectel BG95 LTE-M cellular module$39.99Ambassador send-back
`WA-MOD-MAX-M10S`u-blox MAX-M10S GNSS module (Outdoor)$24.99Ambassador send-back
`WA-MOD-HORN-FS`Federal Signal SVS-1A horn (Outdoor replacement)$79.99Ambassador send-back
`WA-MOD-HORN-DBU`DB Unlimited XSL2812 piezo + horn (Cabin/Base)$34.99Ambassador send-back
`WA-LED-BAR-BASE`Saffron LED strobe bar 6-LED + driver (Base)$24.99Ambassador send-back
`WA-LED-RING-OUTDOOR`Saffron LED strobe ring 12-LED + driver (Outdoor)$44.99Ambassador send-back
`WA-DISPLAY-BASE-IPS`2.4" IPS LCD (Base READY display)$39.99Ambassador send-back
`WA-OLED-PAGER`1.3" OLED 128×128 (Pager)$14.99factory swap
`WA-KEYSWITCH-CAMP`Camp keyswitch + 2 keys$24.99Ambassador send-back
`WA-KEYSWITCH-IP68`IP68 keyswitch + 2 keys (Outdoor)$34.99Ambassador send-back

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H. Site review + cert renewal

WanderAlert deployments at camps / schools / hospitals benefit from periodic third-party review:

CadenceReview type
QuarterlySite admin reviews mesh-health view + alert log via app
Semi-annuallyCounselor / staff quick-test (Level 1 audible test on each unit)
AnnuallyAudible-alarm cert renewal (Ambassador on-site or send-back; UL 1971 ongoing-cert recommended for camp/school)
Every 3 yearsFull DVT-equivalent retest (Outdoor unit IP68 + MIL-STD-810G + audible)
Every 5 yearsBattery replacement cycle (DIY for Cabin/Base; factory for Pager; send-back for Outdoor LiFePO4)
Every 7 yearsGeneration EOL — community-STL release; spare-parts last-window

Annual cert renewal is recommended for liability + insurance reasons; many camp insurers reduce premiums for documented active-cert sites.

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I. Open items

1. Ambassador-home-workshop certification program for WanderAlert Tier-2 — scale beyond centralized WWP facility 2. International service routing — Ambassador network in EU / UK / Canada (different cert / cellular MVNO requirements) 3. Bulk-order service (school district fleet, multi-camp organizations) — dedicated SLA for 50+ unit customers 4. Camp Mystic Memorial Fund emergency-replacement budget sizing — model actual rate annually 5. Parts catalog launch timing — web-ready at Cabin Unit PVT launch (2027-Q2) 6. Camp / school audit + insurance-broker partnership for cert renewal recommendations 7. Multi-generation cross-upgrade pathway (v2 → v1 chassis + part interop) 8. Survivor-pattern Pager handoff process (when an organization with originate_emergency Pagers transitions roles)

Open STL files

WanderAlert — Open STL Files (CC BY-SA 4.0)

Per Platform Standard 2 (Open STLs) and Standard 4 (7-year parts + year-8 community-self-repair), every WanderAlert mechanical part that can be reasonably 3D-printed is published here under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0).

This means:

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Files in this directory

1. `cabin-mount-bracket.stl`

2. `base-wall-cleat.stl`

3. `pole-mount-4round.stl` / `pole-mount-6square.stl` / `pole-mount-wall.stl`

4. `cable-conduit.stl`

5. `cabin-shelf-mount.stl`

6. `pager-belt-clip.stl`

7. `pager-charging-dock.stl`

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STL design + sharing principles

Why CC BY-SA 4.0?

WanderVerse believes life-safety hardware should not be locked behind proprietary licensing. CC BY-SA 4.0 ensures:

What we do NOT publish (Lux + cert-critical parts)

IP rating disclaimer

3D-printed parts do NOT carry IP54 / IP67 / IP68 cert. Production parts are IP-rated; user-printed replacements are IP-not-rated. If you print a replacement part for an Outdoor Pole, you must understand:

How to contribute

Contact

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STL file metadata

FileMaterial recommendedIP rating (printed)Approximate costAuthor
`cabin-mount-bracket.stl`ASA / PETGIP54 (approximate; not certified)~$1-2WanderVerse v1.0
`base-wall-cleat.stl`ASA / PETGIP54 (approximate; not certified)~$2-3WanderVerse v1.0
`pole-mount-4round.stl`ASAn/a (mounting hardware only)~$5-10WanderVerse v1.0
`pole-mount-6square.stl`ASAn/a~$5-10WanderVerse v1.0
`pole-mount-wall.stl`ASAn/a~$5-10WanderVerse v1.0
`cable-conduit.stl`ASA + TPE grommetIP68 only with epoxy potting at cable entry~$3WanderVerse v1.0
`cabin-shelf-mount.stl`PLA / PETG / ASAIP54 (approximate)~$1-2WanderVerse v1.0
`pager-belt-clip.stl`PETGIP67 (Pager rating; clip itself doesn't reduce rating if printed correctly)<$1WanderVerse v1.0
`pager-charging-dock.stl`PLA / PETGn/a (indoor charging)~$1-2WanderVerse v1.0

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Year 8+ release commitment

Per Standard 4 (7-year parts + year-8 community-self-repair), at year 8 (2034 estimated for v1.0 generation) WanderVerse will publish:

Year 8 is when WanderVerse-Ambassador-network parts supply ends. The community continues + thrives on the open files.

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Print + assembly QA

If you 3D-print a WanderAlert STL part for actual use (not just curiosity):

1. Verify dimensional accuracy against the digital model before installation 2. Test the part under load if applicable (e.g., pole-mount bracket with weight at end of pole) 3. Verify sealing where applicable (pour water on installed cable conduit; check for ingress) 4. Replace if it shows signs of UV degradation (ASA recommended for outdoor for this reason) 5. Document deployments at github.com/wanderverse/wanderalert-open-stls — community library benefits from your data

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License: Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) Source: WanderVerse / Wandering With Pride Inc. (501(c)(3)) Contact: [email protected] Version: v1.0 (companion to WanderAlert hardware v1.0-candidate spec at ../)

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Camp Mystic happened in part because no off-grid alert path existed — the cabins relied on a single source. Open STLs are part of how we make sure the next camp / school / care environment can deploy redundant alert systems even if WanderVerse stops existing tomorrow. The system endures because the design is open.