Service flow & 7-year parts
WanderAir — Stage 10: Service Flow + Support
7-year service commitment. Ambassador-first service model. Consumables (HEPA + carbon + pre-filter) handled separately from structural parts.
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7-year service commitment summary
| Category | Coverage | Timeline |
|---|
| **Structural parts** (chassis, PCB, fan motor, display, sensors) | Replacement or refurb available | 7 years from first-ship date per SKU |
| **Firmware updates** | OTA updates + security patches | 7 years |
| **Repairability support** | STL files + schematics + Ambassador send-back | Lifetime as long as company exists |
| **Consumables** (HEPA, carbon, pre-filter, 18650 battery) | User-replaceable | Not included in "7-year parts" — user purchases as needed |
| **Ambassador service** | $25 service + parts + shipping | Ongoing |
| **Community repair** | wanderverse.com/repair local-tech finder | Community-led, ongoing |
| **End-of-life recycling** | $15 trade-in credit toward next-generation | Ongoing |
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Consumable vs. structural — clarification
Consumables (NOT covered by 7-year commitment — user buys as needed)
- HEPA-H13 filter — typical 12-month life; ~$18-45 cost per replacement
- Activated carbon layer — bonds with HEPA; same cycle
- Washable pre-filter — 6-month rinse + 12-month replacement
- 18650 Li-ion battery (Monitor Pro + Room UPS opt) — 3-5 year typical life, user-replaceable
Structural parts (covered by 7-year parts commitment)
- Main PCB + all SMT components (MCU, sensors, driver ICs)
- Fan motor + driver IC (Desktop + Room)
- Display (OLED / color LCD) + touch ring
- Chassis + housing parts (printable STL + factory replacements)
- Wall PSU
- EPDM compression gasket
- Acoustic baffle
- Wheels / casters (Room option)
- Fasteners (T10 Torx bits, screws)
- Magnetic mount + duct adapters (HVAC)
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Service routing — decision tree
1. User reports issue via app / phone / email
Triage by WanderAir Support (Ambassador-staffed):
- Consumable issue (filter life, replace) → direct to WanderStore or third-party vendor
- Firmware / software issue → remote diagnostic + reset + OTA update
- Hardware fault < 30 days (DOA / early failure) → ship-to-warranty send-back, no charge
- Hardware fault 30 days - 1 year (in warranty) → Ambassador send-back, no charge
- Hardware fault in extended warranty period (3yr opt) → Ambassador send-back, small admin fee only
- Hardware fault > 3 years → user pays parts + $25 service fee; or DIY with STL + schematic + Community repair
2. User can DIY
- wanderverse.com/repair has:
- Full schematics (PDF + KiCad source + Gerber)
- Open STL files (CC-BY-SA)
- Video guides per SKU
- Fasteners + bit list
- Parts availability map
- Local repair tech finder (trained on WanderAir)
- Spare-parts store direct from WanderStore
3. Ambassador send-back (5-day turnaround)
- User submits ticket
- Ambassador ships prepaid label
- Unit arrives at Ambassador depot
- Ambassador diagnoses + repairs + QA
- Ships back within 5 business days
- Cost: $25 service fee + parts + shipping (waived in-warranty)
4. Factory repair (if Ambassador can't fix)
- Unit shipped to WanderVerse factory QA
- Component-level repair or replacement
- Longer turnaround (10-15 days)
- Cost: same as above
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Consumables marketplace — anti-lock strategy
Per DECISIONS.md D-02: standard 5-series HEPA frame dims mean NO vendor lock.
WanderStore options
- Single filter (Desktop) — $49 (WanderStore-branded)
- 12-month auto-ship subscription — $240/year (saves $48 vs single purchase; 1 HEPA + 1 carbon + 2 pre-filters per delivery)
- Room single — $85
- Room 12-month subscription — $420/year
- All proceeds to Community Pool (30%)
Third-party options (we publish these openly)
- Home Depot Honeywell HPA-100 replacement — ~$30-40 (Desktop-compat)
- Amazon Camfil HEPA-H13 220×220×40 — ~$22-32
- Amazon Mann+Hummel — ~$28-38
- 3M Filtrete direct — ~$35-45 pre-tax
- McMaster-Carr industrial — ~$40-60 (overbuilt for harsh environments)
User education (in GUIDE.md + checkout)
"You can buy WanderStore filters here (supports the Community Pool) or from any vendor that sells HEPA-H13 in our standard size. Our filter-life algorithm works identically with any vendor's HEPA-H13."
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Ambassador refurb program
1. Lease-end / upgrade trade-in
- User trades in working WanderAir → 40-50% credit toward next-generation unit
- Ambassador refurbishes trade-in (clean + replace HEPA + re-cal sensors + firmware update + QA)
- Refurbished unit re-sold at 70-75% of new retail with 1-year warranty
- Refurb proceeds allocated: 60% → Ambassador wages, 10% → PrideFund, 30% → Community Pool (same split as new)
2. Warranty-return refurb
- In-warranty returns that are not end-of-life → refurbished + re-deployed to Mission Partners at nonprofit pricing
- HAVEN safehouse deployment priority
3. End-of-life recycling
- User trades in non-functional unit → $15 credit + responsible e-waste recycling
- Ambassador strips PCB + battery + precious metal recovery per EPA WEEE guidelines
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HAVEN deployment + support
Bulk deployment model
- Mission Partner (HAVEN safehouse, trans clinic, DV shelter) buys at nonprofit tier
- Ambassador + WWP staff handle on-site install (optional service)
- Bulk-configured firmware preset: HAVEN multi-person mode + wildfire auto + survivor-aware display
- Dedicated Mission Partner support channel
Service terms
- 1-year base warranty extended to 2-year for Mission Partners (at no additional cost)
- Priority Ambassador service turnaround (3-day vs 5-day)
- On-site repair for HAVEN safehouses within 50 mi of Ambassador depot
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Extended warranty (optional upgrade)
3-year extended warranty
- Available at purchase or within 60 days
- Cost: $49 (Desktop) / $89 (Room) / $39 (HVAC Monitor)
- Covers all hardware faults (not consumables or user damage)
- In-warranty service: Ambassador covers service fee + parts + shipping
- Transferable (device-linked not user-linked)
WanderAssist subscription (separate from warranty)
- $9/mo or $108/yr
- Includes: remote diagnostic, alert threshold tuning, firmware early access, priority support
- Founding Members get lifetime WanderAssist free
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Service SLA targets
| Metric | Target |
|---|
| Support ticket first response | < 4 hours (business) / < 12 hours (weekend) |
| In-warranty diagnosis decision | < 24 hours |
| Send-back turnaround (Ambassador) | < 5 business days |
| Send-back turnaround (factory-escalated) | < 15 business days |
| Filter order fulfillment (WanderStore) | Ship within 2 business days |
| On-site HAVEN service (within service radius) | < 48 hours |
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Spare parts catalog (published on wanderverse.com/repair)
Structural parts (7-year availability)
| Part | Desktop | Room | HVAC | Monitor | Retail price |
|---|
| Main PCB | ✅ | ✅ | ✅ | ✅ | $45-120 |
| ESP32-S3 module | ✅ | ✅ | ✅ | ✅ | $15 |
| Sensirion SEN55 | — | ✅ | ✅ | ✅ | $35 |
| Sensirion SEN54 | ✅ | — | — | — | $25 |
| Sensirion SCD41 | — | ✅ | ✅ | ✅ | $25 |
| Sensirion SFA30 | — | ✅ | ✅ | ✅ (Pro) | $28 |
| Sensirion SDP810 | opt | ✅ | ✅ | — | $38 |
| Bosch BME688 | — | — | ✅ | — | $14 |
| BMP390 | — | — | — | ✅ (Pro) | $8 |
| LD2420 mmWave | — | — | — | ✅ (Pro) | $12 |
| TMP117 | — | — | ✅ | — | $10 |
| Sanyo San Ace 140 fan | ✅ | — | — | — | $35 |
| Sanyo San Ace 172 fan | — | ✅ | — | — | $55 |
| TC78H670FTG driver | ✅ | ✅ | — | — | $8 |
| OLED 1.3" | — | — | — | ✅ | $10 |
| Color LCD 2.4" | — | ✅ | — | — | $25 |
| Touch ring | ✅ | — | — | — | $15 |
| NeoPixel ring / strip | ✅ | ✅ | ✅ | ✅ | $6 |
| Chassis shell | $35 | $80 | $25 | $15 | varies |
| EPDM gasket | $8 | $12 | — | — | — |
| T10 Torx bit + screw set | $6 | $6 | $6 | $6 | — |
| Mount / stand | $15 | $25 | $10 | $10 | — |
Consumables (user-replaceable; recommend 12-mo auto-ship)
| Part | Desktop | Room | HVAC | Monitor | Retail |
|---|
| HEPA-H13 filter | $49 | $85 | — | — | varies by vendor |
| Activated carbon layer | $19 | $39 | — | — | — |
| Pre-filter (washable) | $14 / 2-pack | $14 / 2-pack | — | — | — |
| H14 medical HEPA | — | $125 | — | — | — |
| Heavy carbon layer | — | $89 | — | — | — |
| 18650 battery | — | — | — | $12 | — |
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Community repair ecosystem
Ambassador-trained local techs
- WWP trains local repair shops in 12 U.S. metros (2027-Q4 launch) in WanderAir repair
- Shop listing: wanderverse.com/repair
- Shops receive annual firmware briefing + parts catalog access
- Shops can charge market rate for repair; we provide parts + schematics
Open-source repair
- All STL files published CC-BY-SA (print your own replacement shell)
- Schematics + Gerber + KiCad source published (PCB fabrication for advanced DIY)
- Mission: ensure WanderAir outlives the company if ever needed
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Summary — Stage 10 service flow readiness
| Axis | Status |
|---|
| Service routing decision tree | 🟢 |
| Consumables clarified (not 7-year parts) | 🟢 |
| HEPA vendor independence | 🟢 (standard 5-series) |
| Ambassador refurb program | 🟢 |
| Extended warranty structure | 🟢 |
| Spare parts catalog | 🟢 |
| Community repair network | 🟡 (launch 2027-Q4+) |
| Open STL + schematic publish | 🟢 |
| End-of-life recycling | 🟢 |
Ready to proceed to Stage 10 (GATE review + first customer ship).
Open STL files
WanderAir — STL Open Files
CC-BY-SA 4.0 licensed 3D-printable replacement parts for all WanderAir tiers. Part of the WanderVerse 7-year parts commitment + repair-culture ethos.
License: Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA 4.0)
You are free to: print, modify, share, commercialize. You must: attribute WanderVerse / WWP + share derivatives under the same license.
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What's in this folder (planned — final files ship with industrial-design team after 2027-Q1)
Monitor Std / Pro STLs
monitor_chassis_v1.stl — main wedge chassis (60 × 45 × 25 mm)monitor_chassis_sage.stl — color variantmonitor_chassis_graphite.stl — color variantmonitor_wall_mount.stl — wall mount bracket (pre-drilled for M3x20 anchor)monitor_desk_stand.stl — angled desk standmonitor_chassis_cover.stl — removable cover for chassismonitor_ambassador_plate_frame.stl — frame that holds Ambassador signature cardmonitor_repair_tool_t10_holder.stl — printable T10 Torx bit holder
Desktop Purifier STLs
desktop_chassis_top.stl — top cap (includes outlet diffuser pattern)desktop_chassis_bottom.stl — base (rubber-feet receptacles)desktop_chassis_middle_shell.stl — middle shell (3 color variants planned)desktop_grille_steel_backer.stl — steel grille structural backer (for user-print; not the actual steel part)desktop_grille_ambassador_pattern.stl — open-pattern grille (Ambassador-designed; community-contributed variants)desktop_grille_matte_bronze.stl — alt finish variantdesktop_hepa_retention_clip.stl — HEPA retention clip (also sold as structural part)desktop_acoustic_baffle_frame.stl — acoustic baffle structural frame (user adds felted polyester)desktop_touch_ring_bezel.stl — touch ring bezeldesktop_led_halo_diffuser.stl — LED halo diffuser (translucent PLA or frosted ABS)desktop_wire_cable_guide.stl — internal cable routing guide
Room Purifier STLs
room_chassis_top.stl — top cap with diffuserroom_chassis_bottom.stl — base (with optional caster receptacles)room_chassis_side_shell_left.stl — left side shellroom_chassis_side_shell_right.stl — right side shellroom_chassis_front_grille_bone_white.stl — front intake grille defaultroom_chassis_front_grille_bronze.stl — bronze finish variantroom_chassis_front_grille_ambassador.stl — Ambassador-designed open-patternroom_hepa_retention_frame.stl — large HEPA retention + gasket compression frameroom_carbon_bond_spacer.stl — carbon layer alignment spacerroom_acoustic_baffle_frame_intake.stl — intake acoustic frameroom_acoustic_baffle_frame_outlet.stl — outlet acoustic frameroom_lcd_bezel.stl — color LCD bezelroom_lcd_sunshade.stl — optional sunshade for sunlit roomsroom_caster_mounting_plate.stl — caster mounting (if user upgrades post-purchase)room_floor_vibration_isolator.stl — rubber-feet mounting plateroom_ambassador_plate_frame.stl — signature plate frame
HVAC Pre-Filter Monitor STLs
hvac_chassis_top.stl — top halfhvac_chassis_bottom.stl — bottom halfhvac_duct_adapter_4in.stl — 4-inch duct adapterhvac_duct_adapter_5in.stl — 5-inch duct adapterhvac_duct_adapter_6in.stl — 6-inch duct adapterhvac_duct_adapter_7in.stl — 7-inch duct adapterhvac_duct_probe_collar.stl — duct-wall probe-cable collar (strain relief)hvac_magnet_mount_plate.stl — N42 magnet mounting platehvac_gasket_compression_frame.stl — IP54 gasket compressionhvac_installation_template.stl — drilling template for alternative screw mount
Shared / common STLs
ambassador_signature_plate_frame.stl — universal signature plate frameambassador_lux_glyph_frame.stl — Lux etched-plate receptaclet10_torx_bit_holder.stl — universal T10 bit holderfilter_replacement_jig.stl — HEPA replacement alignment jig (DIY users)cable_management_clip.stl — assorted clip sizes
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Print recommendations
Print settings
- Layer height: 0.2 mm (standard; 0.15 mm for touch ring bezel + LCD bezel for finer finish)
- Material:
- Chassis parts: PETG (preferred) or ABS — UL 94 V-0 compatibility if purifier tiers (fire safety in airflow path)
- Diffusers + translucent: frosted PLA or clear PETG
- Retention / structural: PC/ABS (preferred) or PETG
- Gasket compression frames: PC/ABS (good heat + durability)
- Infill: 30-40% for chassis parts; 60% for retention + structural; 10-15% for diffusers
- Supports: tree supports for complex geometries; consult per-STL notes
- Color: see per-STL color recommendations
Printer requirements
- Build volume: 250 × 250 × 250 mm minimum for Desktop shells; 300 × 300 × 400 mm for Room shells
- Direct-drive extruder recommended for PETG/PC parts
- Enclosed chamber recommended for PC/ABS and ABS
Annealing (optional for improved strength)
- ABS + PC parts benefit from mild annealing (90 °C for 2 hr) for dimensional stability
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Fit + tolerance
- All STLs designed for ±0.1 mm fit tolerance
- Screw holes: M3 clearance (3.2 mm diameter)
- Threads: not modeled — users tap or use brass inserts
- Press-fit joints: 0.05 mm negative clearance
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Compliance + safety
- Fire-safety: purifier tier chassis replacements must use UL 94 V-0-rated filament. PLA is NOT acceptable for main chassis (too flammable). Non-chassis parts (diffusers, signature plates, tool holders) can be PLA.
- Food contact: none of these parts are food-contact-safe
- Outdoor UV: HVAC duct-adapter replacements indoors only; not UV-stabilized
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Ambassador-contributed variants
We welcome community-designed STL variants via GitHub pull request:
community/ subfolder for unofficial designs- Submit PR with: author name, license (must be CC-BY-SA), print recommendations, photo of printed part
- Ambassador-vetted + community-approved variants may be promoted to
official/
Known open contributions (pipeline)
- Room Purifier Art Deco grille (Ambassador-designed; in review)
- Desktop pet-owner grille (finer mesh for pet hair; in review)
- HVAC large-duct 9-inch adapter (community request; in design)
- Monitor magnetic fridge mount (community request; in review)
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Schematic + Gerber sources
Separate repository: github.com/wanderverse/wanderair-hardware
- KiCad schematic files (
.sch + .kicad_pcb)
- Gerber files for PCB fab
- BOM files per tier (CSV)
- Pick-and-place files for SMT assembly
- CC-BY-NC-SA (non-commercial for PCB; CC-BY-SA for STL)
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Version history
| Version | Date | Notes |
|---|
| v0 (scaffold) | 2026-04-24 | Scaffold + placeholder STL list — actual STL files generated at 2027-Q1 after industrial design team hire |
| v1.0 (post-EVT) | 2027-Q1 target | First complete STL release — all Monitor + Desktop + Room + HVAC structural shells |
| v1.1 | 2027-Q4 target | Community contributions merged |
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How to use
1. Find the part you need — search this README by tier + part name 2. Download the STL (once v1.0 ships) 3. Print per recommendations (material, layer height, infill) 4. Assemble with standard T10 Torx bits + M3 screws (included in all WanderAir units) 5. If a part doesn't fit: file an issue on GitHub — we'll investigate the fit or tolerance issue
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License summary
All STL files in this folder are licensed under:
Creative Commons Attribution-ShareAlike 4.0 International (CC-BY-SA 4.0) https://creativecommons.org/licenses/by-sa/4.0/
You are free to:
- Share — copy and redistribute the material in any medium or format
- Adapt — remix, transform, and build upon the material for any purpose, even commercially
Under the following terms:
- Attribution — you must give appropriate credit, provide a link to the license, and indicate if changes were made
- ShareAlike — if you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original
Credit:
"Based on WanderAir STL files by Wandering With Pride (WWP / WanderVerse) — https://wanderverse.com/repair — licensed CC-BY-SA 4.0"