Service flow & 7-year parts

WanderTricorder — Service Flow + DIY Warranty Policy

Complete service model: 2-year full warranty, 7-year spare parts, Tier 3 Medical Ambassador-first repair, user-DIY enabled, ISO 13485-compliant calibration-recert every 12 months recommended for clinical-grade use.

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Service categories

Category	Cost	Handled by	Turnaround
**In-warranty repair**	$0 + shipping covered both ways	Tier 3 Ambassador	7 days
**Out-of-warranty repair**	repair cost + $30 service + shipping	Tier 3 Ambassador	7 days
**Clinical-sensor calibration recert (annual)**	$60 OR included in $19/yr service plan	Tier 3 Ambassador	5 days
**User-paid sensor module upgrade**	module cost + $30 service + shipping	Tier 3 Ambassador	7 days
**FDA cleared-claim firmware unlock (post-clearance)**	per-claim price ($125 ECG+AFib / $150 SpO2 / $250 BP)	OTA (automatic)	same-day
**Invisible Mode flag toggle**	$30 service + shipping	Tier 3 Ambassador (safety-critical protocol)	7 days
**Chassis color/finish refresh**	cover cost + $30 service + shipping	Tier 3 Ambassador	7 days
**Research Artisan custom commission**	$100-500 Artisan labor + materials	Tier 3 Artisan	2-4 weeks
**Battery replacement (DIY)**	$50-70 battery kit + shipping	User	15 min
**Battery replacement (send-back — preserves IP54 seal warranty)**	$50-70 + $30 service + shipping	Tier 3 Ambassador	7 days
**Wrist strap swap**	strap cost (if not in-stock) + shipping	User	30 seconds
**Module install (cellular, Iridium, gravimeter, PMUT, UV-C)**	module cost + shipping	User/Ambassador	15 min DIY / 7 days send-back
**Display replacement (Ambassador-only)**	display cost + $50 service + shipping	Tier 3 Ambassador	7 days
**Firmware reflash (user-DIY if stuck)**	free	User (via app)	same-day
**Full factory reset / recovery**	$0	User or remote Ambassador assist	30 min
**End-of-life recycling**	$0 + 20% credit toward next-generation purchase	WanderVerse	—
**Physical damage (user fault)**	repair cost + $50 service	Tier 3 Ambassador	7-10 days
**Total loss (unrepairable)**	45% of original purchase price as credit toward replacement	—	—
**Regulatory disclosure update (firmware-only)**	free (automatic OTA)	WanderVerse	same-day
**Consumables — acoustic gel, UV-C PPE, bleach wipes**	material cost + shipping	User	same-day

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DIY policy — what voids warranty and what doesn't

What you can DIY without voiding warranty

• Wrist strap swap (all tiers)
• USB-C cable swap
• Firmware update via app
• Factory reset
• Calibration check (read-only; full recalibration requires Ambassador)
• 3D-printing replacement covers from published STLs
• Charging dock swap
• Scout home-medkit module install (Scout only)
• Cellular module install (Clinical+)
• Enabling/disabling platform features in Normal Mode

What voids warranty on a specific module only

• Physical damage to a specific module (drop + liquid beyond rating + extreme temperature + mechanical impact beyond spec)
• User-initiated rework outside DIY scope (soldering, chip replacement)
• Flashing non-WanderVerse-signed firmware that bypasses security or clearance-verification features
• Disabling the safety-critical UV-C interlock MCU (Research)

What voids whole-device warranty (rare, only genuine negligence)

• Removal of the Ambassador signature card/plate (tampering-equivalent; provenance-critical for ISO 13485 traceability)
• Use outside intended environment (submerged beyond IP54, mechanical damage beyond IK06 spec)
• Unauthorized commercial resale as "new"
• Tampering with NVRAM Invisible-mode flag via physical hardware manipulation (safety-critical)

What opens IP54 seal warranty specifically

• User-DIY battery replacement — the EPDM gasket re-seal is tricky; we offer send-back as default.
• User-DIY case-back opening for any reason — same.

WanderVerse offers:

• Free IP54 re-test + certification after any Tier 3 Ambassador-performed service (covered under warranty)
• Paid IP54 re-test for user-DIY battery replacement — $40 at Ambassador depot, 3-day turnaround

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Send-back service procedure

For the user

1. Open WanderVerse app → Device → Service → Request Send-back 2. Select service type (repair / upgrade / cover refresh / calibration / mode-flag toggle / etc.) 3. Review estimated cost breakdown + ship-time estimate 4. Choose Ambassador (or auto-assign from roster) 5. Pay via integrated checkout (Stripe) — covered under warranty or paid per category above 6. Print shipping label (prepaid for in-warranty; charged otherwise) 7. CRITICAL: retain signed Ambassador card + regulatory disclosure sheet — ship device only 8. Drop off at any carrier location 9. Track in app: "Received → Diagnosed → Ambassador-assigned → In work → Quality-check → Shipped" 10. Return device (typically 7 business days)

For the Tier 3 Medical Ambassador at depot

1. Receive package; scan tracking to update user's WanderOS service history 2. Verify chain-of-custody — clinical medical device: signature + seal intact at receipt 3. Open device (T5 Torx); inspect; photograph pre-service condition 4. Perform requested work (module swap, repair, cover, calibration, flag toggle) 5. Special protocol for Invisible Mode flag toggle:

• Verify user identity via independent channel (NOT just holding the device — verify user intent separately)
• Warn user about implications of toggle
• Require user's signed consent form on file
• Toggle NVRAM flag (physical hardware operation)
• Document in DHR (Device History Record)

6. If Ambassador changed (different from original assembly): note in service log; offer to update signature card 7. Recalibrate every clinical sensor against NIST-traceable reference (required for Clinical+/Research) 8. Re-test on production test fixture (22 tests automated) 9. If Lux/Artisan: Ambassador Artisan hand-finishes components as needed 10. Re-seal with new EPDM gasket (if case was opened) 11. IP54 pressure-test to rating 12. Update firmware to latest + refresh regulatory disclosure sheet 13. Pack in sterilized pulp tray + ship 14. Scan tracking update 15. Log service event to unit DHR (permanent ISO 13485-compliant record)

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Ambassador rotation + provenance

Each unit has a permanent service history accessible via serial + QR code. History shows:

• Original assembly: Tier 3 Ambassador name, date, build config, calibration baseline, ISO 13485 DHR link
• All service events: date, Ambassador name, work performed, parts used, calibration re-verify
• Firmware version history
• All module upgrades + when
• Clinical-sensor calibration history — every recalibration logged with reference-instrument used

Ambassador signature can rotate — if a different Ambassador services your device, they can: 1. Keep original Ambassador's signature — card/glyph plate stays 2. Co-sign — Ambassador adds secondary glyph/card noting service work 3. New signature (user-requested) — replace with current Ambassador's signature

Default behavior preserves original Ambassador's provenance.

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Lux Artisan custom commissions (Research Artisan only)

Research Artisan tier allows per-order commission work. User can:

• Choose specific Ambassador from the Artisan roster
• Commission custom finishes not in standard catalog (user-requested motifs, meaningful symbols, custom engraving)
• Provide personal materials (heirloom wood, ancestor brass, meaningful metals) to be incorporated (subject to Artisan review + ISO 13485 biocompatibility validation for patient-contact surfaces)
• Receive build updates + photographs during Artisan's work
• Pay premium (+$100-500 over standard Research pricing)

Timeline: 2-4 weeks typical; longer for complex commissions.

Biocompatibility note: Any material incorporated into patient-contact surfaces must pass ISO 10993 biocompatibility screening. Ambassador Artisan verifies + WanderVerse legal signs off before commission accepted.

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7-year parts guarantee

Per WanderVerse Standard 4 (No Planned Obsolescence), commits to producing + stocking spare parts for 7 years after a tier's EOL announcement.

Timeline for Scout (first tier to ship 2028-Q1)

• 2028-Q1 — first ship
• 2031-Q1 — typical hardware generation transition; Scout v2 may launch
• 2031-2038 — 7-year parts guarantee active — all Scout v1 components available
• 2038+ — community-supported (STL files remain open, schematic available post-EVT, replacement parts catalog may require direct Ambassador sourcing)

What this guarantees

• Battery replacements available
• Sensor module replacements (even after newer modules are standard)
• Chassis cover + wrist strap + charging dock replacements
• Firmware updates for security + compatibility (minimum — may exceed)
• Tier 3 Ambassador-depot service availability (scaled to demand)
• Annual calibration recert availability
• Clinical-grade sensor replacement parts (MAX30003, MAX86141, AD5940, etc.) stocked

What it doesn't guarantee

• Feature parity with current tier (cannot v1.0 hardware-upgrade to v3.0 sensors if they require new mainboard)
• Component costs may exceed original (supply chain inflation)
• Ambassador-depot may consolidate locations (but service remains available)
• FDA clearance maintenance — if FDA revokes clearance on cleared claim, device reverts to wellness-tier (user notified)

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Upgrade pathways

Within-tier upgrades (same device, Tier 3 Ambassador-serviced)

• Scout → Scout home-medkit: $130 kit (DIY)
• Cellular add (Clinical+): $150 DIY or +$30 send-back service
• Cleared-claim firmware unlock (Clinical+): OTA via app purchase
• Research module adds (spectrometer, gravimeter, PMUT, UV-C, ionization): $80-300 + $30 send-back service
• Cover refresh (Clinical → Premium finish, Research → Titanium): $60-250 + $30 send-back
• Battery replacement (warranty + beyond): $50-70 DIY or + $30 Ambassador

Tier-upgrades (trade-in)

• Scout → Clinical: trade-in Scout for 45% of Scout purchase credit
• Clinical → Research: trade-in Clinical for 50% of Clinical purchase credit
• Scout → Research (skip Clinical): trade-in Scout for 40% Scout credit
• All trade-ins: device must be in working order; cosmetic damage accepted with reduced credit
• Ambassador signature card transferable to next-generation device OR retained as collectible

Intergenerational upgrades (v1.0 → v2.0 when future tier launches)

• Same trade-in credits apply
• Your 2028 Scout has 45% trade-in value in 2031 toward Scout v2
• Clinical-sensor calibration history preserved if hardware lineage compatible

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End-of-life

• WanderVerse accepts any WanderTricorder for free recycling + 20% credit toward new-gen product (any WanderVerse device)
• Battery removed before recycling (recycled separately per local regulations)
• Chassis PC/ABS + aluminum 100% recyclable
• PCBs to e-waste stream with WanderVerse-audited processors
• Scanner SLA resin: compostable if PLA-variant; otherwise PCB/resin-specialty stream
• Sensor modules can be donated to WanderVerse for hardware-research/museum purposes (collectors' value)
• Clinical-grade sensor modules (MAX30003, MAX86141, AD5940) are accepted for refurbishment program — returned to circulation at 60% reduced price to free-clinic partnerships funded by Community Pool Layer 2

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Compared to competitors

Commitment	WanderTricorder	KardiaMobile	Butterfly iQ	Eko	Viatom	Tyto Care	Omron
2-year full warranty	✅	✅ 1 yr	✅ 2 yr	✅ 1 yr	✅ 1 yr	✅ 1 yr	✅ 1 yr
7-year spare parts	✅	❌ 3-5 yr	❌ 2-3 yr	❌ 2-3 yr	❌ 2 yr	❌ 3 yr	❌ 3 yr
User-DIY without voiding	✅ explicit	❌ warranty void if opened	❌	❌	❌	❌	❌
Send-back service	✅ all tiers	✅ limited	✅	✅	🟡	✅	✅
Battery replacement (user-DIY available)	✅ with IP54 caveat	N/A (non-replaceable)	❌	❌	❌	❌	❌
Sensor module upgrade path	✅ modular	❌ single-modality	❌	❌	❌	❌	❌
Annual calibration recert	✅ $60	❌ not offered	❌	❌	❌	❌	❌
Open STL files	✅ straps + covers + accessories	❌	❌	❌	❌	❌	❌
Staged schematic publication	✅ post-EVT	❌	❌	❌	❌	❌	❌
Transparent repair pricing	✅	🟡	🟡	🟡	🟡	🟡	🟡
Right-to-repair alignment	✅ MN + CA 2023 compliant	🟡 contested	🟡	🟡	🟡	🟡	🟡
End-of-life free recycling + credit	✅ 20%	🟡	🟡	🟡	🟡	🟡	🟡
Ambassador-built with named provenance	✅ unique	❌	❌	❌	❌	❌	❌
ISO 13485 compliance	✅ mfg + service	✅	✅	✅	🟡	✅	✅
Service model supports Invisible Mode users	✅ unique	❌	❌	❌	❌	❌	❌

The contract is: repair culture is real, not marketed. Medical-device industry's norm is "no user-serviceable parts inside" — we reject that norm while maintaining ISO 13485 + FDA discipline.

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Special protocol: Invisible Mode users

Invisible Mode is a safety feature. Users in hostile environments (survivors, undocumented, trans in hostile states, harm-reduction programs) may need to:

• Send device for service without revealing their location
• Receive service without digital paper trail
• Retain Invisible Mode throughout service

Service for Invisible Mode users

1. User contacts support via WanderVerse's safe-path channel (end-to-end encrypted, no subpoena-accessible) 2. Ship device using PO box or trusted third party (never home address) 3. Tier 3 Ambassador services device in Invisible Mode without enabling any radio 4. No cloud records of Invisible Mode service events 5. Service log kept in local paper record at depot (not digital) with minimum necessary info 6. Return to user via safe-path 7. User is never required to reveal identity beyond what's needed for payment (cash/crypto accepted)

This is a conscious design commitment. Supports the users who need us most.

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Consumables supply

Research tier requires consumables for certain modalities:

• Acoustic coupling gel pods (PMUT): $15/pack of 20; user-orderable; shelf life 24 months
• UV-C safety glasses + gloves PPE: $30 starter pack; replacement $15/pair
• Bleach wipes (clinical-grade): $20/pack of 100

Ambassador-subscription option: $29/mo ships consumables on usage-detected cadence.

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Summary

WanderTricorder's service model is more rigorous than WanderBand's (medical discipline) and more consumer-friendly than every medical-device competitor's (right-to-repair + Ambassador provenance + modular upgrade).

The commitment:

• 2-year full warranty
• 7-year spare parts
• Annual calibration recert (optional but recommended for clinical use)
• Transparent pricing
• User-DIY enabled without voiding whole device
• Invisible Mode users served with privacy-respecting protocols
• Ambassador-built with named provenance, maintained through service

Medical-device industry norm: "no user-serviceable parts inside" → planned obsolescence → new unit every 3-5 years. WanderVerse norm: "buy once, maintain forever" → 7-10+ year device life with modular sensor upgrades.

Open STL files

WanderTricorder — Open STL Files Registry

Published under Creative Commons BY-SA 4.0 for Scout/Clinical chassis covers + accessories (fully open — remix, redistribute, share-alike). Research premium finishes (billet-aluminum/titanium references + Artisan commissions) published under CC BY-NC 4.0 (personal print OK; no commercial reproduction). Research-tier internal components (safety-critical UV-C interlock housing, sensor-specific mount geometries) are NOT published — safety-critical + calibration-dependent.

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Files (to be added in Stage 8 production)

Chassis covers (Scout + Clinical — polymer + anodized Al)

• cover-scout-pc-abs-130mm.stl — Scout main chassis cover, medical off-white + graphite variants. CC BY-SA 4.0.
• cover-scout-service-panel.stl — Scout rear service panel (for home-medkit sensor module install). CC BY-SA 4.0.
• cover-clinical-pc-abs-160mm.stl — Clinical main chassis cover. CC BY-SA 4.0.
• cover-clinical-al-trim-160mm.stl — Clinical anodized aluminum trim reference (for CNC). CC BY-NC 4.0 — personal print OK; no commercial.
• cover-clinical-service-panel.stl — Clinical rear service panel. CC BY-SA 4.0.
• cover-clinical-scanner-bay.stl — Clinical hand-scanner docking bay cover. CC BY-SA 4.0.

Hand scanner shells (Clinical + Research)

• scanner-shell-clinical-60x40x20.stl — Clinical hand-scanner shell, medical-grade finish. CC BY-SA 4.0.
• scanner-shell-research-60x40x22.stl — Research hand-scanner shell (slightly larger to accommodate PMUT + UV-C + extra sensors). CC BY-SA 4.0.
• scanner-sensor-plate-clinical.stl — Clinical scanner sensor contact plate (user-replaceable if scratched from heavy use). CC BY-SA 4.0.
• scanner-sensor-plate-research.stl — Research scanner sensor contact plate. CC BY-SA 4.0.

Wrist straps (all tiers — 22mm magnetic)

• strap-magnetic-silicone-standard.stl — Standard silicone strap. CC BY-SA 4.0.
• strap-magnetic-silicone-medical-grade.stl — Medical-grade silicone (tested to ISO 10993 biocompat). CC BY-SA 4.0.
• strap-lanyard-neck.stl — Neck lanyard adapter (useful for clinicians working with both hands). CC BY-SA 4.0.
• strap-belt-clip.stl — Belt-clip alternative (for mobile-clinician use). CC BY-SA 4.0.

Accessories

• carry-case-single-tricorder.stl — Single-device travel case (Scout/Clinical). CC BY-SA 4.0.
• carry-case-research-kit.stl — Research case with compartments for consumables + PPE. CC BY-SA 4.0.
• charging-dock-stand.stl — Desktop wireless/USB-C charging stand. CC BY-SA 4.0.
• sanitization-drying-rack.stl — Post-wipe-down drying rack for clinical workflow. CC BY-SA 4.0.
• clinician-bag-insert.stl — Foam-equivalent insert for clinician's on-visit bag. CC BY-SA 4.0.
• repair-tool-caddy.stl — Organizer for Tier 3 Ambassador station + home repair kit. CC BY-SA 4.0.
• service-panel-access-template.stl — 3D-print template for practicing T5 Torx alignment. CC BY-SA 4.0.
• gel-pod-dispenser.stl — Research acoustic-gel-pod dispenser (desktop workflow). CC BY-SA 4.0.

Research premium finishes (NOT published — Ambassador-made)

• Billet-aluminum chassis reference — NOT published (CNC workflow only; requires medical-EMS ISO 13485 validation)
• Titanium chassis reference — NOT published (specialty Ti CNC + biocompat validation required)
• Ambassador Artisan custom commissions — NOT published (unique per-order)
• Safety-critical UV-C interlock housing — NOT published (safety-critical; tamper-resistance + calibration-dependent)

Display-related (advanced users only)

• display-frame-spacer-clinical.stl — Alignment fixture for Clinical display rebuild. CC BY-NC 4.0.
• display-frame-spacer-research.stl — Research display alignment. CC BY-NC 4.0.

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Print guidelines (Scout/Clinical standard covers)

• Material: Medical-grade PC/ABS (Formlabs Tough + Medical-grade resin) OR PETG for rigid accessories
• Layer height: 0.10 mm (precision fit for medical device sealing)
• Wall thickness: 3 perimeters (0.9 mm at 0.3 mm extrusion)
• Infill: 30% gyroid (mechanical robustness + good print quality)
• Supports: minimal; tree supports on complex geometries
• Print orientation: flat, display face-down (best finish on visible surface)
• Post-processing: light sanding + optional vapor smoothing (PC/ABS only) for clinical-grade surface finish
• Biocompatibility: if your print will contact patients, use Formlabs Medical-grade resin OR equivalent ISO 10993-validated material

Print guidelines (Research premium references)

These are design references for users who want to mill their own aluminum/titanium covers:

• Material: 6061-T6 aluminum billet (or Grade 5 titanium premium)
• CNC: 3-axis minimum; 5-axis recommended for undercut details
• Tool diameter: 2 mm end mill for main features, 0.5 mm for fine detail
• Finish: hand-finish + anodize (Type II Class 2 sulfuric anodize for decorative color) OR PVD for titanium
• Biocompatibility: patient-contact surfaces require ISO 10993 biocompatibility validation
• Personal-use only per CC BY-NC license

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Customize in CAD (Scout + Clinical)

Standard covers + accessories published as both STL (print-ready) AND STEP (editable solid model):

• cover-*.step — editable in Fusion 360, SolidWorks, FreeCAD, OnShape
• strap-*.step — editable

Modify to taste: change colors, surface textures, emboss your name, add custom venting, change thickness. BUT DO NOT modify:

• Gasket-seal geometry (affects IP54 rating)
• Battery compartment (affects UL 1642 + IEC 62133 compliance)
• Sensor mount geometry (affects clinical-sensor calibration)
• Scanner docking bay (affects UWB sync + wireless power alignment)

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Community remix hub

Submit your remixes to the WanderVerse STL Gallery (wanderverse.com/stl-gallery). Popular community designs may be selected for:

• Featured placement on the gallery
• Inclusion in WanderStore as community-designed purchasable items (Tier 3 Ambassador-printed on demand)
• WanderVerse Maker Award — annual community recognition
• Free unit for best-of-the-year designs

Rules for submission:

• Your own original work (or properly-licensed derivative)
• No infringement of WanderVerse trademarks or safety-critical geometries
• Tested print + photo of result required
• Open license (CC BY-SA 4.0 or more permissive)
• Medical-device-safety designs (anything affecting IP54 seal, patient contact, sensor mount, or safety interlocks) require WanderVerse engineering review before adoption

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Schematic + PCB files (future, staged post-EVT)

Schematic PDFs published for educational purposes under CC BY-NC-SA 4.0 (view-only for community; no commercial PCB fork without partnership):

• mainboard-schematic-scout-v1.0.pdf (post-EVT — expected 2028-Q2 publication)
• mainboard-schematic-clinical-v1.0.pdf (post-Clinical DVT — expected 2029-Q1)
• mainboard-schematic-research-v1.0.pdf (post-Research DVT — expected 2029-Q2)
• scanner-schematic-v1.0.pdf
• safety-critical-mcu-uvc-schematic-v1.0.pdf (Research UV-C interlock)

Full KiCad source NOT published at launch — competitive protection while product is new AND FDA-clearance protected. Mirror of Framework Laptop's staged-openness approach: progressively more open as product matures.

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Biocompatibility declaration

Patient-contact 3D printed surfaces must use ISO 10993-validated materials. Recommended:

• Formlabs Medical-grade resin (ISO 10993-5 + 10993-10 validated)
• FormLabs Tough 2000 resin (secondary; not ISO 10993 validated — use non-contact only)
• PETG (short-term skin contact OK; not for invasive/sustained contact)

NOT recommended for patient-contact:

• ABS (not ISO 10993 validated)
• PLA (not biostable long-term in clinical environment)
• Nylon (hygroscopic; not clinical-safe)

Ambassador Artisan commissions using patient-contact materials (heirloom wood, custom brass, etc.) require WanderVerse ISO 10993 validation before incorporated. This is load-bearing.

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Safety-critical designs — what is NOT community-modifiable

Certain geometries are explicitly excluded from community remix because they affect safety:

1. UV-C LED housing + interlock mechanism (Research) — tamper-resistance is load-bearing; community variants not supported 2. Battery compartment geometry — affects UN38.3 + IEC 62133 + UL 1642 validation 3. Sensor contact plates — affect clinical-sensor calibration; non-certified variants could cause mis-diagnosis 4. Chassis gasket seating — affects IP54 ingress rating + disinfectant compatibility 5. Scanner dock magnetic/UWB alignment — affects scanner wireless power + UWB ranging accuracy

Community members attempting to modify these will find the open STLs do NOT include those geometries. They are part of the closed-design protected by safety-critical engineering review.

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Summary

• 18+ STLs published across chassis covers + scanner shells + straps + accessories at launch
• Scout/Clinical: full CC BY-SA 4.0 (open remix) for most chassis covers + all straps + all accessories
• Research premium finishes: CC BY-NC 4.0 (personal print OK)
• Research safety-critical: not published
• Lux Artisan: not published (per-order Ambassador-made)
• Schematic access: staged publication post-EVT per Framework model
• Community contribution: celebrated + rewarded + incorporated into WanderStore
• Safety-critical geometries: explicitly protected from community-variant risk

The makers side of the WanderStore ecosystem lives here. Right-to-repair is real. But safety + FDA compliance are load-bearing, so some geometries stay closed.

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Questions + community

• WanderVerse STL gallery: wanderverse.com/stl-gallery
• Community Discord: Maker Channel + Clinician Channel
• Issue tracking: GitHub wanderverse/wandertricorder-stl
• Clinical-safety design review: [email protected] (for any design affecting patient contact, sensor mount, or seal geometry)

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Open hardware, open designs, closed safety-critical geometries. Right-to-repair + right-to-life-safety. Both.