Service flow & 7-year parts

WanderBridge Mini — Service Flow + DIY Policy

The promise: every module we ship is either user-replaceable (DIY with video + tool included) or send-back-swappable. Factory 2-year warranty on every module. 7-year spare parts guarantee. DIY on a specific module voids coverage on that module only; the rest of the device stays covered.

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Service request categories

Category	Cost	Handled by	Turnaround
**In-warranty repair / replacement**	$0 (shipping covered both ways)	Ambassador repair depot	5 business days
**Out-of-warranty repair**	Module cost + $25 service + shipping	Ambassador	5 business days
**User-paid upgrade** (add module)	Module cost + $25 service + shipping	Ambassador	5 business days
**User-paid downgrade/swap** (module swap, same chassis)	$25 service + shipping (keep removed module in parts catalog or sell-back)	Ambassador	5 business days
**Cover upgrade** (Standard → Pro → Lux)	Cover cost + $25 service + shipping (Lux includes Ambassador labor)	Ambassador	5 business days (Standard/Pro) / 2-3 weeks (Lux, Artisan work)
**DIY upgrade (user-installable modules)**	Module cost + shipping only	User	same-day (parts shipped from catalog)
**End-of-life recycling**	$0 (WanderVerse accepts any Bridge Mini for recycling + $10 credit toward next purchase)	WanderVerse recycling	—
**Physical damage (user fault)**	Repair cost + $40 service + shipping	Ambassador	5-10 business days
**Total loss** (device unrepairable)	Replacement at 40% off listed v1 price + 100% trade-in value toward any WanderRouter-family product	—	—

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DIY policy (legal + practical)

What you can DIY without voiding warranty:

• Install or swap user-DIY modules (listed below) — no warranty impact on the rest of the device
• Print and install community-designed covers — no warranty impact
• Customize the Standard cover in CAD and print — no warranty impact
• Update firmware manually via USB-C — no warranty impact
• Factory-reset via reset button — no warranty impact

User-DIY modules (documented with video, tool-friendly):

• 2nd-port daughterboard (in/out)
• WiFi 7 M.2 module (in/out)
• MoCA daughterboard (in/out)
• Cover swap (Standard ↔ Pro; swap to custom printed cover)
• Antenna swap (if WiFi installed)

What voids coverage on a specific module (not the whole device):

• Physical damage to that module (drop, liquid, etc.) — coverage on that module ends, rest of device continues covered
• User-initiated SMT-level modification (re-soldering, chip swap outside the module concept) — coverage on that chip ends, rest of device continues covered
• Unauthorized firmware modifications that bypass our security model (e.g., flashing a non-WanderVerse image that removes privacy features) — coverage on firmware-affected areas; hardware remains covered

What voids whole-device warranty (rare, only genuine negligence):

• Removal of the Ambassador signature card (tampering-equivalent — we use it for provenance)
• Physical damage from use outside the product's intended environment (submerged, high-humidity, mechanical impact beyond IP rating)
• Unauthorized reselling as a refurbished device without our repair

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Send-back service procedure

For the user:

1. Open WanderOS → Device → Service → Request send-back 2. Choose service type (repair / upgrade / downgrade / cover swap) 3. Review estimated cost breakdown 4. Pay via integrated checkout (Stripe) 5. Print shipping label (pre-paid for in-warranty cases) 6. Pack device in original box + tool pouch + Ambassador card (don't lose the card!) 7. Drop off at any carrier location 8. Track progress in WanderOS — "Received" / "Diagnosing" / "Ambassador-assigned" / "In work" / "Quality check" / "Shipped" 9. Receive device back, typically 5 business days from receipt

For the Ambassador at repair depot:

1. Receive package, scan tracking to update user's WanderOS status 2. Open service ticket; review user request + device service history 3. Open device (T10 Torx); inspect interior; photograph condition 4. Perform requested work (module swap / cover finish / firmware reflash / etc.) 5. Re-test unit on production test fixture (90-second automated pass) 6. Seal with new or existing cover; update signature card if Ambassador changed 7. Pack in recycled pulp tray + outer box 8. Log work in unit service history (permanent record) 9. Ship back; scan tracking update

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Quality standards

• Every send-back service unit passes the same 13-test production test as a factory-new unit
• Every Ambassador at the repair depot is a certified WanderVerse Ambassador (Standard 1 — supported employment)
• Every device gets a new Ambassador-signature card if the Ambassador changed (or same if the original Ambassador is doing the repair)
• Service history is permanent and tied to the device serial — every user can see what's ever been done to their unit

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Pricing philosophy

• In-warranty repair: always free. Period. Shipping both ways covered.
• Parts cost is transparent. The module catalog shows exactly what each component costs.
• $25 flat service fee for send-back work (not scaled to complexity — keeps the pricing honest and simple).
• No "labor" line item hidden. An Ambassador spends time on your device; that time is valued in the service fee.
• Lux-tier work is priced differently because it's Artisan labor (part of the value) — pricing transparent per work type.

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End-of-life

After v1 is EOL (minimum 7 years from ship = 2034+):

• Modules stay in production for 7 years from EOL announcement (= 14+ years from ship)
• Community STLs + open repair documentation ensure repairability beyond that
• Recycling program continues indefinitely
• Any unit traded in gets credit toward current-generation WanderVerse hardware

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Compared to competitors

Commitment	Bridge Mini	Eero / Orbi / Deco	UniFi
2-year warranty	✅	🟡 typical 1-2yr	🟡 1yr
7-year spare parts	✅	❌ (models EOL in 3-5yr)	❌
User-DIY without voiding	✅ (policy explicit)	❌ (warranty void if opened)	🟡 (unclear policy)
Send-back service	✅	❌ (replace-only)	❌
Open STL files	✅	❌	❌
Transparent repair pricing	✅	❌	❌
Recycling program	✅ (credit toward next)	🟡 basic e-waste	🟡 basic
Right-to-repair legal posture	✅ (aligned with 2023 Minnesota + California Right-to-Repair laws)	🟡 contested	🟡

The contract is: we actually honor repair culture. Not a tagline.

Open STL files

WanderBridge Mini — Open STL Files

Published under Creative Commons BY-SA 4.0 for Standard polymer cover (fully open — remix, redistribute, share-alike). Pro CNC cover STL is published under non-commercial license (personal print OK; no resale). Lux covers are NOT published — those are Ambassador-made per-order.

Files (to be added in Stage 8 final production)

• standard-cover.stl — polymer cover, ready to print. License: CC BY-SA 4.0.
• standard-cover.step — editable solid model in STEP format. CC BY-SA 4.0.
• pro-cover.stl — CNC aluminum cover reference. License: non-commercial.
• base-chassis-reference.stl — aluminum base outline for remix compatibility checks only. Not for fabrication.

Print guidelines (Standard cover)

• Material: PETG or ABS (NOT PLA — heat deforms it)
• Layer height: 0.2 mm
• Wall thickness: 3 perimeters (0.9mm at 0.3mm extrusion)
• Infill: 30% grid
• Top/bottom layers: 5
• Supports: none
• Print orientation: cover face-up
• Print time on a typical FDM printer: ~2.5 hours

Community

Submit your remixes to the WanderVerse STL gallery (URL TBD). Popular community designs may be selected for a "Community Collection" edition — Ambassadors will hand-assemble a small run of each and the designer gets credit + a free unit.

Future files

• Daughterboard module covers (for users who print their own wall-mount caddies)
• Extended MoCA-chassis (if MoCA daughterboard ever needs thicker clearance — currently doesn't)
• Fanless-pro variant with larger surface area (for users running full-module configs in 30°C+ ambient)